Principal Product Manager, Growth Enablement

About the role:

As a Principal Product Manager, Growth Enablement at 8am (formerly AffiniPay), you will build the foundational infrastructure, tooling, and automation that enables data-driven growth across our product portfolio. This is an exciting opportunity to be part of our transformation from an exclusively sales-led organization focused on point solution adoption to a nimble multi-channel, multi-service platform that grows with our customers. You will own creating and optimizing the pathways for purchases, expansion, and downgrades as well as in-product discovery and broader customer communications. You'll create the technical capabilities that power experimentation, funnel optimization, and lifecycle-based expansion throughout the customer journey. Your deep understanding of growth infrastructure, best-in-class tooling, data systems, and technical architecture will allow you to identify opportunities to build scalable platforms that can be leveraged across products, including existing and future solutions.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Leverage strong technical aptitude to collaborate with engineering teams to build a shared vision & roadmap for growth enablement infrastructure, considering business goals, technical challenges, implementation cost, and scalability
• Build and optimize the data infrastructure, analytics platforms, and tooling that enable product teams to run experiments, track conversions, and optimize funnels across the customer journey
• Identify and implement growth enablement services that can be deployed uniformly to existing products and optimize time-to-integrate for new products
• Collaborate with Engineering and product partners on the roadmap for experimentation platforms, feature flagging systems, customer data platforms, and product analytics infrastructure that enable teams to test, learn, and iterate quickly
• Understand customer problems related to security & access management to accelerate cross-sell and deepen trust by delivering delightful authentication experiences
• Collaborate with Engineering, Data, and Product teams to ensure robust event tracking, data quality, and accessibility of insights across all touchpoints
• Partner with security and compliance teams to ensure all data collection and experimentation frameworks meet regulatory and industry standards
• Conduct discovery efforts, and analyze qualitative and quantitative data to inform decision-making and iterate on solutions, driving measurable improvements in performance, efficiency of development, cross-sell, account security and user experience
• Roll up your sleeves and dig into the technical details while obsessing over a simple, intuitive experience for both our customers and internal teams

About you:

• 7-10 years of growth infrastructure and enablement platforms in SaaS environments, with experience launching experimentation frameworks, analytics systems, and data infrastructure at scale
• Deep technical understanding of growth tech stacks including customer data platforms (Segment, mParticle), product analytics (Amplitude, Mixpanel), experimentation platforms (LaunchDarkly, Optimizely), and PQL/scoring systems (Pocus, Correlated)
• Strong technical background with ability to understand and discuss data architecture, API integrations, event schemas, and tradeoffs in instrumentation approaches.
• Experience launching shared growth infrastructure and tooling that serves multiple products and teams
• Proven track record of building data foundations that enable experimentation, personalization, and automated lifecycle interventions
• Collaborative Approach: You can partner effectively with engineering, data science, and product teams to define requirements and deliver scalable solutions
• Strategic Vision: You can articulate how infrastructure investments unlock growth capabilities across the organization
• Clear Communication: You are able to communicate effectively with technical and non-technical teams and simplify complex technical concepts for diverse audiences.
• Business Acumen: You are extremely comfortable prioritizing customer needs in the context of business objectives
• Problem Solver: Strong analytical skills and a data-driven approach to solving complex problems
• Customer Focus: Deep empathy for users and commitment to enhancing their journey and experience.
• Security Mindset: Proactive in identifying and addressing security needs to protect user data and ensure compliance.
• Adaptability: Thrive in a fast-paced environment and can pivot when needed.
• Innovative Thinker: Excitement for bringing creative ideas to life and driving technical innovation
• Bachelor's degree in a directly related field, or equivalent practical experience
  
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Additional Information
The annual salary range for this position is $158,000 to $195,000. The salary range for performing this role outside of the US / Austin / California may differ.  8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.

Here’s how we support our 8Team:

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day.

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.