Principal Product Designer, Buyer Experience

About the teamThe MoverXP team is a multidisciplinary group at Zillow focused on transforming the moving experience for millions of customers nationwide. By collaborating across product, engineering, research, data science, brand, and marketing, we deliver seamless, end-to-end solutions that make moving easier and more transparent. Our team values open communication, diverse perspectives, and continuous learning, all while striving to set new standards in the real estate and moving industries.

About the role

As a Principal Product Designer on the MoverXP team, you will play a strategic role in shaping Zillow’s most critical customer experiences. Your design leadership will directly impact how customers interact with Zillow throughout their moving journey. You’ll lead high-impact initiatives, collaborate across disciplines, and champion accessible, innovative solutions that support customers before, during, and after their move. This is an opportunity to make a tangible difference for millions and help define the future of home shopping and moving at Zillow.

You Will Get To:

• Lead design strategy to create cohesive, engaging experiences across all customer touchpoints.

• Drive initiatives that deliver intuitive and accessible solutions for Zillow’s diverse user base.

• Collaborate with design, product, engineering, and marketing leaders to align vision and execution.

• Clarify ambiguity by setting direction and advocating for customer-first experiences through design artifacts and storytelling.

• Champion accessibility, scalability, and inclusivity in all design decisions and systems.

• Explore and implement innovative approaches using AI and the latest design technologies.

• Mentor and guide other designers by sharing best practices and providing feedback.

• Orchestrate design across multiple platforms, including mobile apps and web.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $178,300.00 - $284,700.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $169,300.00 - $270,500.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• Minimum of 8 years’ experience as a product designer, user experience designer, design lead, or similar role.

• Strong portfolio demonstrating exceptional visual craft and impactful design work.

• Proven ability to connect design strategy to business outcomes, especially in customer engagement and retention.

• Skilled at leading projects across the full product lifecycle, from problem framing to iterative delivery.

• Demonstrated ability to work independently and drive impactful results across teams.

• Experience mentoring and providing feedback to other designers.

• Systems thinker with experience designing across multiple platforms and surfaces.

• Clear, empathetic communicator with cross-functional partners and executives.

• Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Why This Role Matters:

This team touches nearly every Zillow customer, whether they’re casually browsing or actively touring. The systems you help design will enable Zillow to deliver smarter, more intuitive, and more delightful experiences.

If you’re excited to shape high-impact customer journeys, lead through design expertise, and grow with Zillow’s ambitious future, we’d love to talk to you.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.