Overview
Join Esri’s Product Design team as a Principal Product Designer, where you’ll lead the design vision for ArcGIS Map Viewer, our flagship web-mapping application used to explore, analyze, and communicate spatial data. Map Viewer empowers users to tell compelling stories, answer complex questions, and solve real-world problems through interactive maps. In this role, you’ll drive strategic design initiatives, mentor designers, and collaborate across disciplines to shape the future of mapping experiences in ArcGIS Online.
Responsibilities
Individual Contributor Responsibilities
- Lead the end-to-end design strategy for Map Viewer, aligning user needs, business goals, and technical feasibility across multiple teams and product lines
- Drive cross-functional collaboration with developers, product managers, researchers, and stakeholders to define and deliver mapping experiences using participatory and iterative design techniques
- Coordinate with stakeholders to identify requirements and specifications for the development of new and established features
- Develop personas, user journeys, information architecture diagrams, wireframes, visual design, and prototypes
- Identify enhancements to product designs by conducting user research (usability testing, surveys, customer interviews, and more) with prototypes and fully developed projects
- Develop and present holistic design solutions that address business, brand, and user requirements
- Ensure accessibility, inclusivity, and usability are embedded in all design work, advocating for WCAG 2.1/Section 508 compliance
- Effectively communicate conceptual ideas, design rationale, and the specifics of the user-centered design process to cross-functional teams
Design Leadership & Process Responsibilities
- Champion user-centered design across the organization by defining experience principles and advocating for design excellence
- Establish and evolve design systems and patterns in partnership with the design system team to ensure consistency and efficiency across the ArcGIS platform
- Influence product direction by identifying opportunities for innovation, shaping product roadmaps, and contributing to strategic planning
- Mentor and guide other designers, fostering growth through design critiques, coaching, and thought leadership
- Work with leadership and stakeholders to suggest and implement improvements for team processes, including change management strategies that support scaling and sustainability
- Stay ahead of industry trends, bringing fresh thinking and best practices to elevate the design discipline at Esri
Requirements
- 8+ years of experience designing complex, enterprise-grade web applications, preferably in SaaS or GIS-related domains
- Proven track record of leading strategic design initiatives and delivering impactful outcomes across multiple teams or products
- Expertise in Figma, design systems, and component-based design workflows
- Deep understanding of accessibility standards (WCAG 2.1/Section 508) and experience embedding accessibility into design and development processes
- Strong portfolio showcasing strategic thinking, elegant design solutions, and measurable impact
- Exceptional communication and storytelling skills, with the ability to influence and inspire across disciplines and levels
- Experience conducting and applying user research to inform design decisions
- Demonstrated ability to navigate ambiguity, prioritize effectively, and drive alignment across diverse stakeholders
- Bachelor’s degree in human-centered design, HCI, interaction design, or related field
Recommended Qualifications
- Master’s degree in human-centered design, HCI, interaction design, or related field
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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
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