Principal Process Manager

Principal Process Manager
Are you looking for a challenging role that includes the convenience of working virtually at home? If so, then a Capital One Commercial Operations role may be right for you! Capital One is a top 10 commercial bank, and we are on a journey to change banking for good. As a technology company focused on financial services, we are building industry leading digital solutions to better serve our clients. We are looking for motivated and capable builders to help us reach our destination.
Commercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank. This team's scope is horizontal across the bank and as such it supports numerous data support processes. As a Principal Process Manager (Principal Associate) at Capital One, you will lead a high performing team on a journey to improve our data environment. Responsibilities include, but are not limited to leading a team of associates, identifying process gaps and driving process improvement efforts.
Responsibilities:

• Direct accountability for 3-4 Data Support Associates across geographies
• Collect, analyze, and report on data to provide transparency to senior leadership and executives
• Manage data maintenance requests and issues, while developing strategies to improve data quality and processes
• Identify areas of data process risk and develop mitigation/issue resolution strategies
• Create and moderate formal data dashboards and artifacts including data visualizations, procedures and process flow diagrams
• Partner across Commercial Operations, Technology, Product, and Analysts to discover areas of opportunity for data support needs and occasionally collaborate across teams on larger initiatives
• Coach to excellence ensuring satisfaction of job duties following policies, standard and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns
• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; track and escalate breakdowns in the process, asking the right questions and identifying/involving the right stakeholders to correct breakdowns

• Foster an environment of trust, collaboration, and belonging, while setting a constantly rising bar for top performance
• Empower, develop, coach, and recognize team to reach personal, professional, and team goals
• Stay connected and aware of team performance as it relates to people leadership, inclusion and engagement

Basic Qualifications:

• Bachelor's Degree or Military experience
• At least 2 years of Process Management experience
• At least 1 year of experience within Microsoft Office or Google Suite
• At least 1 year of experience in Jira and Confluence

Preferred Qualifications:

• At least 3 years of experience in Process Management
• At least 1 year of experience with data analysis and reporting
• At least 1 year of experience with Tableau, Salesforce, or other business reporting and workflow tools
• Certification in Lean, Agile or Six Sigma
• At least 1 year of experience in a People Leader Role

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $93,400 - $106,600 for Principal Process Manager
Plano, TX: $93,400 - $106,600 for Principal Process Manager
Richmond, VA: $93,400 - $106,600 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).