As a Principal Portfolio Manager you will oversee the success of a portfolio of ERP implementation projects, ensuring high client satisfaction, optimizing implementation time to value, and mitigating portfolio risks. You will be responsible for providing leadership and guidance to both clients and Epicor Program/Project Managers, leading customer escalations, and monitoring and reporting on project KPIs to ensure alignment with business goals. If you thrive in a fast-paced, customer-facing environment and are passionate about driving results through collaboration and strategic oversight—this is the role for you.
What you will be doing:
- Act as the senior point of contact for assigned client accounts throughout delivery, building trusted relationships with client executives and stakeholders
- Conduct regular check-ins—both remote and on-site—to align on progress, satisfaction, and future service needs
- Serve as executive sponsor for projects within the client portfolio, participating in key project meetings including kickoffs, steering committees, and milestones
- Support Project Managers in identifying and mitigating delivery risks while addressing client escalations and driving resolutions in coordination with internal teams
- Review project health metrics and portfolio performance with leadership to ensure alignment with business goals
- Collaborate with Resource Management to align staffing and capacity with delivery timelines
- Contribute to customer success planning and long-term service expansion strategies
What you will likely bring:
- 8+ years of relevant experience with demonstrated success and knowledge, including 3+ years of specialized industry experience
- Proven experience in ERP Implementations
- Bachelor's degree in Business Administration, Management, or a related field
- Willingness to travel up to 60% and occasionally work at client sites
What Could Set You Apart:
- Strong organizational, project sponsorship, and time management skills with a customer-centric, results-oriented approach
- Excellent communication, interpersonal, and presentation skills with the ability to manage expectations and build relationships with senior stakeholders
- Analytical skills to diagnose customer problems and recommend improvements, with effective collaboration across teams
Join us at Epicor, where your success is our success. Apply today and be part of a team that values proactive, proud, and collaborative partners!
#LI-TO1 #LI-REMOTE
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Range:
Minimum: $80,000 USD Maximum: $220,000 USDThe salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
Recruiter:
Tola OlagbajuTop Skills
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