Principal Systems Operations Manager

Your Daily Adventures Will Include:

• Own administration, configuration, and health of core revenue systems (e.g., CRM, sales engagement, CPQ, data tools). 

• Translate revenue process requirements into system workflows, automation, and integrations. 

• Partner with Sales, Marketing, CS, and Finance to support go‑to‑market initiatives and system changes. 

• Ensure data quality, system governance, access controls, and compliance with RevOps standards. 

• Manage system incidents, releases, testing, and change management. 

• Support reporting, dashboards, and operational insights by ensuring system accuracy and consistency. 

• Evaluate and implement new tools to improve revenue efficiency and scales 

• Support budget and renewal tracking  

• Implement new quote system: lead requirements gathering, process design & optimization with cross functional team, implementation and support with systems team, rollout and enablement support, monitor adoption. 

• Act as a primary interface between the business and Business Systems teams, ensuring requirements, priorities, and field context are well understood 

• Lead design and orchestration of systems, data flows, and signals that power AI-driven sales plays, automation, and insights 

Our Vision of You:

• 8–10+ years of experience in Sales Operations, Revenue Operations, or GTM Business Systems in a SaaS environment 

• Strong experience owning business processes and requirements across Quote-to-Cash and CPQ initiatives; migration experience is a plus 

• Demonstrated ability to drive cross-functional alignment with Sales, Finance, Deal Desk, and Order Management 

• Deep Salesforce experience; CPQ exposure strongly preferred 

• Experience designing or supporting GTM system orchestration and AI-enabled sales plays, automation, and insights 

• Hands-on experience administering enablement systems and collaborating with Enablement teams on governance and adoption 

• Required Experience with salesforce, CPQ or RCA and preferred with Enablement, LMS (learning management system), contract management system 

• Excellent analytical, documentation, communication, and stakeholder management skills 

• Comfort operating in fast-moving, ambiguous environments with a bias toward clarity and execution 

• Bachelor’s degree in Business, Information Systems, or a related field