Principal Enterprise Onboarding Manager

ClassDojo's goal is to give every child on Earth an education they love.

We started by building a powerful network for communication. ClassDojo’s flagship app is the #1 communication app connecting K-12 teachers, children, and families globally. Teachers use it to share what’s happening throughout the day through photos, videos, and messages that make parents feel like they’re there. It’s actively used in over 95% of US schools, reaching over 45 million children in 180 countries, with a team of just around 200 people [1]. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.

We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large scale consumer internet companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here—and you’ll pioneer the future of education, too.

What you’ll do:

 As a Principal Onboarding Manager on the Success and Implementation team, you’ll own implementation, onboarding, and adoption across our enterprise accounts. You’ll serve as a key point of contact for district leaders, translating their goals, timelines, and needs into coordinated implementation plans, technical readiness, and strategies for sustained state-wide, district-wide, and school-level adoption. You’ll drive execution to ensure projects stay on track, stakeholders remain aligned, and districts are equipped to realize the full value of ClassDojo at scale.

You’ll bring deep expertise in how large districts plan, implement, and adopt technology. You know how to translate high-level goals and complex organizational needs into actionable project timelines, professional development recommendations, and communication plans. You’ll track progress through shared timelines and data, anticipate challenges, and identify opportunities for intervention to keep implementations moving forward. You’re highly detail-oriented, reliable, and an exceptional executive-level communicator who can coordinate across multiple departments, technical systems, and stakeholders.

You’ll work closely with leads in Product, Engineering, Data and Analytics, and Technical Implementation to ensure partner needs are represented and coordinated internally. You proactively leverage emerging technologies and AI to work more effectively, strengthen collaboration, and deliver consistently exceptional partner experiences.

This is a full-time, remote position reporting to the Principal District Partnerships Manager with an expected start in early 2027.

Responsibilities:

Owning implementation at scale

• Lead end-to-end district onboarding and project management across a portfolio of up to 20 enterprise districts, ensuring projects are delivered on time, accurately and in alignment with multi-stakeholder goals.

• Co-develop district rollout and year-round professional development plans, and manage district-specific communication strategies, including co-branded communications.

• Report to key internal stakeholders consistently, and proactively share mitigation and acceleration steps.

Driving adoption through testing and refining

• Be creative in how you drive school-level adoption: build relationships with school-level champions, gather school leader feedback, and share insights with district leaders to inform your recommendations.

• Design curated enablement experiences that reflect each district's technology ecosystem, and create custom PD pathways and communications that address adoption barriers.

• Test and define new adoption strategies within partner districts using usage and engagement data, then scale what works.

Leading across teams and partners

• Partner with the segment’s District Partnerships Manager and Account Executives to facilitate kickoffs and align stakeholders, making sure every participating department is represented.

• Coordinate between district IT teams and internal technical specialists on SSO, roster integrations, and data validation and accuracy.

• Serve as the liaison between the enterprise segment and ClassDojo’s Engineering and Product teams, translating enterprise needs into prioritized work that moves districts forward.

• Continuously improve onboarding systems, processes, and workflows with the broader Success and Implementation team, and guide partners in maximizing ClassDojo's products and services.

 Requirements:

• Senior-level project management experience (5+ years) in a K-12 SaaS environment, with a record of running enterprise-scale projects to deadline

• Proven ability to independently manage multiple complex, high-stakes projects on tight deadlines with a high level of organization and accuracy

• Strong written and verbal communication skills

• Experience synthesizing implementation data into executive-ready summaries and recommendations

• High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs.

• Experience working on cross functional projects with multiple internal stakeholders

• Experience in edtech, working with K-12 schools and districts, and/or working on products for kids or educators

• Ability to learn new technology and products quickly

• Familiarity with using organization and design tools such as: Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion, Claude

• Ability to use data and timelines together to track progress and adjust an implementation strategy as it evolves

• Experience building relationships with senior, multi-department stakeholders and executive leaders, with the executive presence to lead conversations with district and company leadership

• Comfort with technical topics such as SSO, rostering, and data integrations, and the ability to partner with technical specialists and district IT teams

• Willingness to travel in person to visit district partners at least 1 time per year, such as kickoffs and strategic planning sessions

• Experience working in a customer-facing capacity with K-12 district leaders and/or working directly in a district setting

Bonus:

• Project management certifications (e.g., Six Sigma/Lean, PMP, PPM, CSPO, CSM, SAFe)

• Experience in high growth organizations

• Experience working directly in a district setting 

[1] Some more context:

(If you are on LinkedIn, you will not be able to access the hyperlinks below. Once you click apply, you will be directed to our career website (if you are not on there already) and will be able to access the hyperlinks)

• How ClassDojo Connects Parents, Students, and Teachers 

• “Whats New on ClassDojo 2023”

• TechCrunch Article: Second Act comes with First Profits

Click here if you're interested in learning more about what we've been up to.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones.

ClassDojo takes a number of factors into consideration when determining compensation, including geographic location, experience, and skillset. This role is eligible for an incentive pay component. The estimated range below represents On Target Earnings (“OTE”), which includes both an annual base salary and target sales incentive.

CA, WA, NY, NJ, CT states: $118,750 - $150,000 (USD)

All other states in the US: $101,250 - $127,500 (USD)

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