Principal Consulting Engineer - DX

Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Principal Consulting Engineer will ensure the solution is implemented as designed to the customer's satisfaction and approval. Make innovative and ingenious contributions to new solution/product design and implementation based on an understanding of applicable technology and how it can be applied to solution/product design, considerations of system-wide impact, hardware-software tradeoffs, and business issues for clients.
What you will do:
* Accountable for meeting or exceeding expected utilization and services revenue goals aligned to the Engineer Bonus Plan.
* Actively manage availability and engagement decisions to support practice and portfolio demand.
* Maintain high standards of operational excellence, including timely completion of time entry, required training, and reporting expectations.
* Regarded as the technical expert in their job family within CDW.
* Requires in-depth and/or breadth of expertise across field of specialization and has broad knowledge of other job family within the organization function.
* Serves as a senior advisor to leadership.
* Collaborates within the practice or cross practice on training plans and approaches to best equip staff for successful implementations. Develops standards, best practices, and training for team members in their area of expertise.
* Defines project strategies or technical options to balance customer project goals and financial constraints.
* Provides leadership and expert advice/counsel on technical subject matters and architecture design to
* Customers, the Infrastructure Solutions Team, and other Extended Sirius Teams.
* Recognized by customer, peers, and management as SME expert, staying relevant in upcoming technologies, IT trends and IT transformation.
* Escalates and communicates alternatives with associated risks with executives and stakeholders. Ensures procedures are being followed and assists in resolving complex problems which require professional level input.
* Regularly interface with customer technical and business executives and project leadership through sales presentations and client engagements, communicating complex ideas, anticipating objections, aligning expectations, and educating customers throughout the project and service lifecycle. Serves as the lead on Proof-of-Concept engagements and large-scale implementations.
* Ability to navigate difficult customer environments independently, effectively, and consistently.
* Takes ownership of any services design/architecting/implementation challenges and leads the team to remediation/resolution, both technically and politically
* recommends client project financial goals, metrics, and ROI.
* Leads a project team consisting of clients, CDW, and partner resources to achieve the desired outcome.
* Contributes to industry best practices. Known resource within the technology industry.
* Actively contribute to presales motions, including client meetings, SOW reviews, service scoping, and solution shaping.
* Partner with sellers, SDMs, and PSMs to identify whitespace and drive follow-on service opportunities.
* Serve as a visible technical leader within the practice, regularly promoting capabilities and availability across internal stakeholders.
What we expect of you:
* Bachelor's degree, and at least 10 years' experience delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support
* OR
* 14 years' experience delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support.
* High-end experience in Call Center systems engineering
* Experience with call flow analysis and development
* Programming experience with any of the following manufacturers' products: Cisco, Five9, Zoom, Microsoft, Genesys, NICE CXone
* Knowledge of voicemail, unified messaging, IVR systems, integration to CRM packages
* Knowledge of Python, Java and/or VB Script a plus
* AUCCE Specialization or other Contact Center vendor equivalent training programs
* Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective to internal and external clients.
* History of building constructive relationships with clients, partners, and coworkers at all levels of the organization, navigating interpersonal and group dynamics comfortably.
* Proven ability to research advanced and complex technology solutions, evaluate alternatives, make recommendations, and present materials to clients in manner that meets enterprise-level client needs.
* Demonstrated experience supporting or leading presales activities and influencing service outcomes beyond assigned delivery work.
* Demonstrated ability to act calmly and productively when confronted with change, ambiguity, and risk. Identifies and engages all levels of leadership to proactively address problems.
* Demonstrated ability to multitask and effectively prioritize workload under tight deadlines in a fast-paced environment. Ability to develop longer-range project plans and schedules to complete complex projects or new solution/product development.
* Anticipates future trends and implications accurately, readily posing future scenarios. Articulates credible pictures and visions of possibilities that will create value. Creates competitive and breakthrough strategies that show a clear connection between vision and action.
* Actively maintains an Individual Development Plan (IDP) aligned to role expectations and evolving DX priorities.
* Demonstrates continuous learning while balancing delivery, presales, mentoring, and professional sustainability.
* Must be able and willing to work beyond their regularly scheduled shift, select weekends, overtime as necessary or on occasion to meet operational needs.
* Valid U.S. driver's license
* Ability and willingness to travel up to 25% of the time. Pay range: $172,000 - $240,800 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.