Principal Architect

About ServiceTitan

ServiceTitan is the leading software platform for the trades, providing a cloud-based platform for managing and growing home and commercial service businesses, such as, HVAC, plumbing, electrical, etc. We are passionate about bringing innovative and user focused solutions to traditional problems and workflows of the trades. We provide a comprehensive platform for the trades that simplify their operations, improve customer experience and grow their businesses. 

About the role

We’re looking for a seasoned technical leader for 200+ engineers across the Core Services Engineering organization. As a Principal Software Architect at ServiceTitan, you will play a critical role in shaping the future of our platform. As a key technical leader, you will help define and drive the technical vision and architecture for our software systems, ensuring scalability, reliability, and performance.

You will work closely with engineering teams, product managers, and other stakeholders to design and implement innovative and impactful solutions that transform the way trade businesses operate. You will be responsible for successful delivery of large-scale technical efforts and collaborate with Platform and AI/ML teams. 

What you'll do:

• Lead the design and architecture of complex systems. 

• Develop and execute against both short and long-term roadmaps. Make effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation.

• Provide technical leadership and mentorship to engineering teams, guiding them on best practices, design patterns, and architectural principles.

• Design, build, and maintain APIs, services, and systems with engineering teams. Own the end-to-end lifecycle of software development, from concept to deployment, including architecture design, development, testing, and scaling.

• Conduct thorough technical evaluations and risk assessments to ensure the long-term viability and scalability of our systems.

• Align our technical decisions with ServiceTitan's broad strategic initiatives, while also advocating for needs specific to emerging new businesses.

• Be a strong advocate of proven methods in software engineering and bring a detailed approach to testing, continuous delivery, and reducing technical debt.

• As a leader within Engineering, assist with organizational growth and development while maintaining a high bar for excellence and technical curiosity.

• Effectively communicate complex technical concepts to both technical and non-technical audiences.

What you'll bring

• Bachelor’s or MS/Ph.D in Computer Science, Engineering, or a related field, or equivalent experience.

• You have served as the technical leader for a group of 100+ engineers and defined the roadmap for company-impacting projects spanning multiple teams and functions. 

• 15+ years of proven experience  in designing and implementing large-scale, distributed systems in a cloud environment (AWS, Azure, GCP).

• Deep expertise in microservices architectures, containerization (Docker, Kubernetes), and cloud-native technologies.

• Demonstrated ability to balance execution and velocity with security, reliability and efficiency. 

• Experience mentoring, and investing in the development of other engineering leaders and engineers. 

• Strong understanding of data architectures, including databases (relational and NoSQL), data warehousing, and data pipelines.

• Excellent communication, collaboration, and presentation skills.

• A passion for innovation and a desire to continuously learn and grow.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $269,000 USD - $336,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.