Principal, Advanced Analytics

JOB LOCATION: 2260 E. Imperial Highway El Segundo, CA 90245 [and various unanticipated locations throughout the U.S.; may work from home]

Principal, Advanced Analytics needed by DIRECTV, LLC in El Segundo, CA [and various unanticipated locations throughout the U.S.; may work from home] to gather, analyze, and interpret a wide variety of operational and customer data to identify key drivers, relationships, and insights to support the Contact Centers organization. Responsible for agent activity analysis, customer behavior/segmentation, agent performance effectiveness product level analysis, and customer experience analysis. Develop reports, charts, tables, and visualizations to support analytical insights and to clearly communicate the indicated actions to Leadership and business partners. Create, monitor, and explain critical operational health metrics by collecting data from various systems and exploring and synthesizing that data into valuable insights. Develop and communicate the story in customers, gross add, and churn trends and performance. Combine multiple data sets, determine the best approach and variables, and drill to the root cause through analysis and business knowledge. Advise business partners regarding patterns and relationships in data to recommend business direction or outcomes. Mentor Senior Analysts on the team and assist them 1x1 and on team calls. Create and deliver presentations to leadership to drive action and change. Utilize advanced technical skills, data visualization, and big data queries. Understand and track the key drivers of call center performance by uncovering insights into performance changes week-over-week, month-over-month and year-over-year, and make recommendations to senior leadership to optimize call center performance. Apply experience in advanced analytics, big data, relational database structures, research methods, sampling techniques, and system testing. Utilize SQL, SnowFlake, Databricks, PowerBI, and Microsoft Office Suite. Utilize Python, Teradata, Tableau, SharePoint, and Microsoft Power Automate.

REQUIREMENTS: Requires a Bachelor degree, or foreign equivalent degree, in Statistics, Mathematics, Computer Science, or Electronic Engineering and 5 years of progressive, post-baccalaureate experience in the job offered, or 5 years of progressive, post-baccalaureate experience in a related occupation applying experience in advanced analytics, big data, relational database structures, research methods, sampling techniques, and system testing; utilizing SQL, SnowFlake, Databricks, PowerBI, and Microsoft Office Suite; and utilizing Python, Teradata, Tableau, SharePoint, and Microsoft Power Automate.

Our Principal, Advanced Analytics earn between $185,876 to $232,415 yearly. DIRECTV, LLC offers amazing benefits from health insurance to tuition reimbursement and paid time off to discounts on products and services.