Presales Solutions Engineer

Sanas.ai is pioneering the future of human communication. Founded by a team of Stanford researchers and entrepreneurs with deep industry experience, Sanas has developed the world’s first real-time speech transformation platform capable of accent translation, noise elimination, speech enhancement, and cross-language communication.

Sanas makes conversations clearer, more inclusive, and more effective, removing barriers that prevent people from being understood, regardless of accent, background noise, or native language.

Since going to market in 2023, Sanas has scaled at an extraordinary pace, growing from $0 to $32M ARR in under two years, with a projected >$50M ARR by the end of 2025. The company recently recorded its first $10M quarter and is on track to achieve $120M in ARR next year.

The company’s valuation has a clear trajectory toward multi-billion-dollar market capitalization as it continues to expand into new verticals and product categories. With a TAM that spans all human in the loop communications and beyond, Sanas has the potential to impact every industry and every global interaction.

Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard.

Sanas is a 200-strong team, established in 2020. In this short span, we’ve successfully secured over $100 million in funding. Our innovation has been supported by the industry’s leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you’re not just adopting a product; you’re investing in the future of communication. 

About the role

We are seeking a driven and innovative Solutions Engineer to join our team. This role blends technical expertise with business acumen and is ideal for individuals who thrive in a fast-paced and creative environment. As a key liaison across Sales, Customer Success, and Product, the Solutions Engineer will take ownership of delivering value to our customers—driving innovation, fostering collaboration, and ensuring accountability at every stage of the customer journey.

What you'll do

• Partner with the sales team to deeply understand customer challenges and provide tailored technical guidance throughout the sales cycle.
• Deliver innovative and compelling product demonstrations that highlight business impact and inspire confidence.
• Contribute to proposals, InfoSec and RFP responses, ensuring accuracy and accountability in all sales collateral.
• Build a deep understanding of our products and their applications in the customer experience industry.
• Provide training and enablement sessions to empower customers and internal teams.
• Troubleshoot and resolve technical issues during presales engagements with urgency and accountability.
• Collaborate with Customer Success to ensure seamless onboarding and long-term adoption of our solutions.
• Act as a customer advocate—gathering feedback, anticipating needs, and ensuring customer outcomes are at the center of our approach.
• Serve as a trusted advisor, building strong relationships and demonstrating extreme ownership of customer success.
• Work closely with Product to remain up to date on new features and functionality.
• Translate customer insights into product improvements, influencing the roadmap with real-world feedback.
• Participate in product testing, ensuring quality and innovation meet customer expectations.

Qualifications

• 5+ years as a Solutions Engineer, Account Executive, Customer Success Manager, or Account Manager in CCaaS, CX, or SaaS.
• Proven experience influencing enterprise and mid-market executives, including C-level, on the technical and business value of software solutions.
• Exceptional communication, presentation, and writing skills, with the ability to simplify complexity for diverse audiences.
• Proficiency with contact center applications and knowledge across technologies such as JavaScript, SaaS, APIs, AWS, Azure, databases, IT security, encryption, HTTPS/TLS, and BI.
• Experience with alliance and channel partners is a plus.
• Strong technical acumen with the ability to articulate innovative solutions to customer challenges.
• Exceptional collaboration skills, with the ability to work cross-functionally and build trusted partnerships.
• Customer-obsessed mindset with a passion for solving problems and delivering impact.
• Extreme accountability—able to own outcomes, operate with urgency, and thrive in a startup environment.
• Bachelor’s degree in Computer Science, Engineering, Business, or related field preferred (or equivalent experience).