The Solutions Engineer will partner with sales to address customer challenges, deliver technical guidance, conduct product demos, and ensure customer success.
Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard.
Sanas is a 200-strong team, established in 2020. In this short span, we’ve successfully secured over $100 million in funding. Our innovation have been supported by the industry’s leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you’re not just adopting a product; you’re investing in the future of communication.
Role Overview:
We are seeking a driven and innovative Solutions Engineer to join our team. This role blends technical expertise with business acumen and is ideal for individuals who thrive in a fast-paced and creative environment. As a key liaison across Sales, Customer Success, and Product, the Solutions Engineer will take ownership of delivering value to our customers—driving innovation, fostering collaboration, and ensuring accountability at every stage of the customer journey.
Key Responsibilities:
- Partner with the sales team to deeply understand customer challenges and provide tailored technical guidance throughout the sales cycle.
- Deliver innovative and compelling product demonstrations that highlight business impact and inspire confidence.
- Contribute to proposals, InfoSec and RFP responses, ensuring accuracy and accountability in all sales collateral.
- Build a deep understanding of our products and their applications in the customer experience industry.
- Provide training and enablement sessions to empower customers and internal teams.
- Troubleshoot and resolve technical issues during presales engagements with urgency and accountability.
- Collaborate with Customer Success to ensure seamless onboarding and long-term adoption of our solutions.
- Act as a customer advocate—gathering feedback, anticipating needs, and ensuring customer outcomes are at the center of our approach.
- Serve as a trusted advisor, building strong relationships and demonstrating extreme ownership of customer success.
- Work closely with Product to remain up to date on new features and functionality.
- Translate customer insights into product improvements, influencing the roadmap with real-world feedback.
- Participate in product testing, ensuring quality and innovation meet customer expectations.
Qualifications:
- 5+ years as a Solutions Engineer, Account Executive, Customer Success Manager, or Account Manager in CCaaS, CX, or SaaS.
- Proven experience influencing enterprise and mid-market executives, including C-level, on the technical and business value of software solutions.
- Exceptional communication, presentation, and writing skills, with the ability to simplify complexity for diverse audiences.
- Proficiency with contact center applications and knowledge across technologies such as JavaScript, SaaS, APIs, AWS, Azure, databases, IT security, encryption, HTTPS/TLS, and BI.
- Experience with alliance and channel partners is a plus.
- Strong technical acumen with the ability to articulate innovative solutions to customer challenges.
- Exceptional collaboration skills, with the ability to work cross-functionally and build trusted partnerships.
- Customer-obsessed mindset with a passion for solving problems and delivering impact.
- Extreme accountability—able to own outcomes, operate with urgency, and thrive in a startup environment.
- Bachelor’s degree in Computer Science, Engineering, Business, or related field preferred (or equivalent experience).
Joining us means contributing to the world’s first real-time speech understanding platform revolutionizing Contact Centers and Enterprises alike.
Our technology empowers agents, transforms customer experiences, and drives measurable growth. But this is just the beginning. You'll be part of a team exploring the vast potential of an increasingly sonic future
Top Skills
APIs
AWS
Azure
Bi
Databases
Encryption
Https/Tls
It Security
JavaScript
SaaS
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