Presales Customer Success Consultant

Do you enjoy collaborating cross-functionally to deliver innovative customer solutions?

Are you excited to help organizations unlock the full value of data, APIs, and AI-enabled technologies?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).

About the Role

As a Solution Consultant, you will serve as a trusted advisor to customers, sales teams, and internal stakeholders. You will help design enterprise data and API solutions, support strategic opportunities, guide complex implementations, and help customers maximize the value of LexisNexis data, API, and AI-enabled solutions. Working cross-functionally, you will partner with customers and internal teams to deliver scalable, business-focused outcomes.

Responsibilities

• Support strategic sales opportunities by assessing technical feasibility, recommending solution approaches, and helping shape successful customer outcomes.
• Partner with customers to design data and API solutions that support business objectives across analytics, AI, research, and risk management.
• Guide customers through the development of API use cases, helping navigate internal approval processes and setting clear expectations throughout implementation.
• Design and recommend API-driven solutions that integrate LexisNexis content into customer workflows and existing technology environments.
• Provide technical guidance on data ingestion, enrichment, analytics, and AI/GenAI use cases to help customers maximize the value of their solutions.
• Troubleshoot product behavior, data inconsistencies, and API issues, collaborating with Product and Engineering teams to resolve technical challenges.
• Serve as a subject matter expert on LexisNexis data products, APIs, licensing, and content availability, providing guidance to both customers and internal teams.
• Support customer onboarding by assisting with API credentialing, sandbox environments, implementation planning, and ongoing technical enablement.

Requirements

• Experience in Solution Consulting, Sales Engineering, Technical Consulting, or a similar customer-facing role supporting enterprise technology solutions.
• Experience working with APIs, REST services, JSON, XML, and enterprise data integration technologies.
• Familiarity with data pipelines, analytics, AI/GenAI, or machine learning workflows.
• Ability to translate customer business challenges into practical, scalable technical solutions.
• Experience supporting enterprise customers through implementation, troubleshooting, and ongoing solution optimization.
• Strong communication and presentation skills with both technical and business audiences.
• Excellent analytical, organizational, and problem-solving skills with the ability to manage multiple priorities.
• Experience collaborating across Sales, Product, Engineering, Legal, and other cross-functional teams.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

U.S. National Base Pay Range: $72,200 - $120,200. Total Target Cash Range: $111,000 - $184,800. Geographic differentials may apply in some locations to better reflect local market rates. Base Pay Range for CO is $72,200 - $120,200. Total Target Cash Range for CO is $111,000 - $184,800. Base Pay Range for IL is $75,800 - $126,200. Total Target Cash Range for IL is $116,500 - $194,100. Base Pay Range for Chicago, IL is $79,500 - $132,200. Total Target Cash Range for Chicago, IL is $122,100 - $203,300. Base Pay Range for MD is $75,800 - $126,200. Total Target Cash Range for MD is $116,500 - $194,100. Base Pay Range for NY is $79,500 - $132,200. Total Target Cash Range for NY is $122,100 - $203,300. Base Pay Range for New York City is $83,000 - $138,200. Total Target Cash for New York City is $127,600 - $212,600. Base Pay Range for Rochester, NY is $68,600 - $114,100. Total Target Cash Range for Rochester, NY is $105,500 - $175,500. Base Pay Range for OH is $68,600 - $114,100. Total Target Cash Range for OH is $105,500 - $175,500. Base Pay Range for NJ is $81,389 - $130,011. Total Target Cash Range for NJ is $130,977 - $209,223. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. Application deadline is 09/04/2026.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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