Who We Are
Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.
A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.
Pay Range
This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.
Reporting directly to the Preferred Accounts Leader, this position is ideal for someone who thrives at the intersection of customer engagement, analytics, and cross‑functional coordination—and who enjoys turning complexity into streamlined, value‑adding solutions.
Be a Trusted Client Partner
- Serve as the primary day‑to‑day point of contact for Preferred Accounts, ensuring timely responses, clear communication, and consistent follow‑through
- Build and maintain strong, trust‑based relationships with internal and external stakeholders
- Deliver a high level of client satisfaction by proactively identifying needs and resolving issues quickly
Drive Process Excellence & Lead Management
- Develop and formalize processes to qualify opportunities, capture leads in Salesforce, and distribute them to the JM sales organization and contractors in alignment with the Roofing Systems Customer First strategy
- Manage and execute a structured approach for RFP responses for Preferred Accounts
- Support continuous improvement by streamlining workflows and enhancing efficiency across Preferred Account activities
Leverage Data to Create Value
- Analyze Preferred and Strategic Account profitability to ensure alignment with JM goals and initiatives
- Develop a formal approach to data entry, reporting, and data mining related to Preferred Account guarantees in Salesforce
- Maintain and manage owner and account databases with a focus on data accuracy and usability
Collaborate Across the Business
- Act as a JM corporate liaison, coordinating support and response across multiple departments and functions
- Partner closely with the Preferred Accounts Leader on asset program support, contracts, renewals, rebates, and agreements
- Contribute to client‑specific strategies that strengthen long‑term relationships and competitive advantage
Experience & Education
- Bachelor’s degree or five years of professional work experience in lieu of a degree
- Minimum of 2 years of experience in sales support, account support, or a related client‑facing role
Skills & Capabilities
- Strong proficiency with Excel and database‑driven tools
- Working knowledge of ERP and CRM systems (Salesforce and/or SAP preferred)
- Excellent interpersonal, verbal, and written communication skills
- Solid client service, negotiation, and problem‑solving skills
- Highly organized with the ability to manage multiple priorities independently
- Comfortable tracking, solving, and escalating complex issues as needed
- Basic understanding of commercial roofing systems, components, and construction processes
- Familiarity with the commercial real estate and building owner/property management environment
- Experience in the Architectural, Engineering, or Construction (AEC) industry
- Strong presentation skills with the ability to clearly communicate insights and recommendations
- Demonstrated sense of urgency and results‑driven mindset
- Office‑based role in a professional office setting
- Minimal travel required (0–10 days per year)
The Preferred Accounts Specialist plays a vital role in shaping the customer experience for JM’s most important accounts. By combining relationship management, process improvement, and data‑driven insight, this position helps strengthen long‑term partnerships and reinforces JM’s position as a trusted industry leader.
Please Keep in Mind
If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.
Benefits
Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.
Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.
Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.
Diversity & Inclusion
Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.
Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Top Skills
Johns Manville Denver, Colorado, USA Office
717 17th Street, Denver, CO, United States, 80202
Similar Jobs
What you need to know about the Colorado Tech Scene
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
