Senior Manager, Solutions Architecture - Data and AI

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Our Solutions Architects are integral to our Commercial team at our firm. To ensure they can maximize their impact, we are prioritizing candidates who are willing to maintain a weekly in-office presence in a hybrid capacity (Tuesdays, Wednesdays, and Thursdays) in one of our offices: Charlottesville, VA (HQ), Durham, NC, Columbus, OH, or Boston, MA.

As a Senior Manager, Solutions Architecture with a focus on Data & AI, you'll play a pivotal role in bridging the gap between pre-sales strategy and project delivery. Drawing on your deep knowledge of data ecosystems, machine learning, and AI technologies, you'll help shape, architect, and launch impactful solutions that align with client and executive partner goals. Whether leading architectural discovery for new data and AI initiatives or guiding in-flight projects, you'll ensure solutions are both technically sound and aligned with business objectives and operational needs.

You'll engage with prospective clients to explore how our capabilities can meet their unique data and AI challenges, lead architecture efforts for new engagements, and collaborate closely with delivery teams to bring client visions to life. You'll also provide critical estimates around team composition, build scope, and resource planning—ensuring data and AI projects are realistically scoped and staffed for success.

Between engagements, you'll lend your expertise across teams as a flexible problem-solver, while deepening your knowledge in areas like cloud data platforms (e.g., Databricks, Snowflake, Azure, AWS, GCP) or advanced AI/ML methodologies.

• Presale: Lead scoping, technical design, and work planning during the presale process, articulating our data and AI capabilities to prospective clients.
• Delivery: Play the lead role in technical architecture and discovery projects, using consulting methods to refine the data product and technical architecture of client projects. This includes designing scalable data pipelines, machine learning model architectures, and MLOps frameworks.
• Subject Matter Expertise: Own a "technology vertical" within Data & AI, encompassing solution design, platform selection (e.g., Databricks, Snowflake, AWS Bedrock), implementation support, and thought leadership. This may include areas such as large-scale data warehousing, real-time analytics, machine learning operations (MLOps), or agentic AI systems.
• Roving Catalyst: Enhance existing project teams with architectural account-level guidance or specific subject matter expertise in data engineering, machine learning, or artificial intelligence.

• Multi-platform familiarity, with expertise in one or more of the following:
• Cloud Data Platforms: Deep experience with Databricks, Snowflake, or other major cloud data warehousing/lakehouse solutions.
• Cloud AI/ML Services: Proficiency with cloud-native AI/ML platforms (e.g., AWS Bedrock / Sagemaker, Azure ML, Google AI Platform/Vertex AI).
• Backend Cloud Platforms: Strong experience with major cloud providers (AWS, Azure, GCP) for deploying and managing data and AI solutions.
• Data & AI Industry Expertise: Specialized knowledge of the data ecosystem, including data ingestion, ETL/ELT processes, data warehousing, data lakes, and real-time analytics.
• Machine Learning & AI Acumen: Candidates should be aware of current trends in machine learning (supervised, unsupervised, deep learning), MLOps, and advanced AI concepts like Agentic AI or Large Language Models (LLMs).
• Technical Proficiency:
• Deep understanding of MLOps principles and tools for continuous integration/continuous delivery (CI/CD) of machine learning models.
• Familiarity with containerization (Docker) and orchestration (Kubernetes) for scalable deployments.
• Experience with software estimation, work planning, and building project plans within time/cost constraints.
• An eye for details and an ability to navigate ambiguity.
• Experience delivering software or data solutions in an agency/client-service environment.
• Ability to clearly break down complex data and AI concepts to both technical and non-technical individuals, including executive stakeholders.
• Experience in having commercial conversations involving budgets and fees related to data and AI initiatives.
• Passion to apply modern processes that transform client organizations (e.g., continuous delivery, rapid iteration, and agile-inspired methodologies for data and ML).
• Excellent verbal and written communication skills.
• Ability to use repeatable frameworks and best practices to incorporate new data technologies or AI concepts.
• Appreciation for the wider client enterprise, beyond a single data project or AI initiative, and a desire to expand an account to service a client holistically.
• Equally comfortable working in pre-sale and post-sale environments.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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