Portuguese (Brazil) Content Operations Specialist (Digital Books & Podcasts) - Remote in the US

About Welo Data

Welo Data, a Welo Global brand, is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver the human judgment, data infrastructure, and evaluation systems that ensure AI models perform reliably across languages, cultures, and real-world contexts, at every stage from training through deployment.  Its global network of 500,000+ vetted experts spans 300+ languages and locales, enabling high-quality multilingual data creation and structured model evaluation across the full spectrum of modern AI applications — from large language models and voice and speech systems to agentic workflows and robotics and embodied AI. This breadth of linguistic, cultural, and domain expertise enables Welo Data to address critical AI development challenges, including safety, bias, inclusivity, and cross-lingual reliability. A unified global operating model, led by specialized program and quality experts and grounded in assessment-driven talent selection, localized rubrics, and continuous calibration, ensures consistent performance across languages, domains, and modalities. Underpinning all of this is NIMO™ (Network Identity Management and Operations), Welo Data's proprietary identity and fraud-prevention framework. Built to maintain data integrity and workforce trust across a global contributor base, NIMO combines advanced verification, continuous monitoring, and structured QA to ensure every dataset is accurate, traceable, and culturally grounded. welodata.ai   

Key Responsibilities

• Execute and optimize daily and advanced content curation tasks across written publications and audio content.
• Write and report relevant bugs and errors using best practices through internal database systems.
• Manage escalations related to metadata, content integrity, and platform quality.
• Prioritize tasks and issues quickly and efficiently.
• Balance workloads across a distributed team to ensure coverage.
• Develop and maintain standard operating procedures (SOPs), workflow guides, and training materials.
• Identify process gaps and implement improvements to increase efficiency and reduce error rates.
• Adhere to project-specific quality standards as defined by client guidelines.
• Complete assigned tasks accurately and within established timelines.

Requirements

• Ability to work from home in a secure environment.
• Native-level or fully bilingual fluency (spoken and written) in Portuguese and English.
• Strong native-language skills and cultural awareness of the relevant country/region.
• Highly organized with strong attention to detail and commitment to quality.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Ability to navigate networks and websites using different browsers.
• Willingness to work with content that may be sensitive or offensive in nature.

Key Competencies

• Strong company and industry awareness.
• Excellent problem-solving skills with the ability to identify optimal solutions.
• Strong time management and prioritization skills.
• Familiarity with a Plan–Do–Check–Act approach to tasks and workflows.
• High sense of ownership and accountability for deliverables.
• Self-motivated and comfortable handling repetitive tasks.
• Tech-savvy, with the ability to quickly learn and adapt to new tools and systems.