Policy Services Representative

"I had no idea that Insurance was so FUN!" - said multiple Slide Summer Interns!  Are you ready to start (or continue) your career working at the most fun insurance company in the industry??!

 We are currently hiring remote individuals for these roles.  A FL 20-44 P&C Personal Lines Agent License or a 90-44 Non-Resident Personal Lines License are required... if you have one already, we'll pay you a sign-on bonus of $1,500 after hire!! Or if you don't, we will help you get one and pay for it!  $23/hr PLUS performance-based incentives!

This position is full-time, Monday-Friday hours. 

 9:00 - 5:30 schedule     OR      9:30 -6:00 schedule

Class Date September 29  

What you will be doing:

• Deliver exceptional customer support by addressing incoming inquiries promptly and professionally.
• Assist clients with policy-related questions, providing accurate and clear information.
• Process payments, modifications, and escalate complaints across a number of communication channels.
• Respond in a timely manner to all customer inquiries. 
• Document all customer interactions by entering in the database. 
• Ensure that Call Center metrics are met regarding customer satisfaction and call management. 
• Identify, and escalate, if necessary, any complex issues to leadership for resolution. 
• Maintain records according to company standards, ensuring that procedures are properly followed, and that information is accurately documented. 
• Perform other duties, as assigned. 

What you have:

Education, Experience, and Licensing:

• High School diploma required.
• 2+ years' recent experience in a Contact or Call Center required.
• Homeowners Insurance experience preferred.
• Active FL 20-44 P&C Personal Lines Agent License or a 90-44 Non-Resident Personal Lines License required (this is what we help you get if you don't already have it!).

Qualifications/Skills and Competencies:

• Strong organizational and time-management skills. 
• Proven ability to be adaptable and flexible. Adjusting to new requirements or unforeseen issues. 
• Strong written and verbal communication skills with the ability to professionally interact with team members in other departments. 
• Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook. 
• Desire to live Slide's Core Values.