PMO Supervisor

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The PMO Supervisor is primarily responsible for PMO recruitment, onboarding new PMO teammates and direct leadership of new hires (first 90 days) and contractor resources (contract term).  The PMO Supervisor will partner closely with PMO Leaders to continue growing the onboarding process and ensuring a smooth experience for new teammates.  The PMO Supervisor will also spend 50% of their time supporting PMO projects.

The ideal teammate has a forward thinking, collaborative mindset and a passion for both building strong relationships and growing talent within B&B and our PMO and a solid knowledge base of project management practices. The role will require excellent communication skills including the ability to explain processes clearly, active listening to understand where new teammates require support, and strong organizational skills to create and maintain training plans and resources. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following, (other duties may be assigned):

• Recruitment Support, including collaboration with hiring managers to define role requirements and candidate profiles.  Partner with Teammate Resources to post job listings, screen resumes, and coordinate interviews.    Maintain candidate pipelines with contracting vendor partners and ensure timely communication throughout the hiring process.
• Design and execute onboarding programs that foster engagement and clarity for new hires and contractors.  Coordinate with Teammate Resources, Help Desk / IT and PMO leaders to ensure a smooth Day One experience.  Conduct orientation sessions and follow-ups for all new hires during the first 90 days, remaining the administrative leader for all contractors during the length of their contract.  Continuously improve onboarding materials and processes based on feedback.
• Champion PMO Processes & Culture during onboarding.  Promote B&B brand and values through every candidate and new hire interaction.  Track and report on hiring and onboarding metrics to inform strategic decisions on team growth.
• Coach, mentor and develop staff during onboarding.  Empower teammates to take responsibility for their jobs and goals. Delegate responsibility and expect accountability. Evaluate performance and role fit, share regular feedback with PMO Leaders. 
• Maintain teammate work schedules during onboarding including assignments, job rotation, training, vacations, and paid time off, telecommuting and cover for absenteeism.  Allocate resources and monitor deliverables to ensure customer needs are met successfully and in a timely fashion.
• Demonstrate solid understanding of project and program management principles, methods and techniques and utilize them to tailor feedback and identify coaching opportunities for new hires.
• Utilize and maintain PMO tools and techniques throughout the project lifecycle on assigned projects.  Provide leadership for project teams (business analysts, IS / IT teammates, stakeholders) by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.  Ensure that business objectives and key success metrics are being met.
• Track project progress through dashboards, reporting, project schedules, budgets (as necessary), and other reporting mechanisms.
• Report project status to Department Management, Project Management, and Business Management and partner with them to clear any obstacles to project, program or portfolio progress.

• Other duties and responsibilities as needed.
• CERTIFICATES LICENSES AND REGISTRATION

• Required:
  • Project Management Experience (3+ years)
  • Certified Associate in Project Management (CAPM) or Professional Project Manager (PMP)
• Preferred:
  • Lean / Six Sigma Certifications
  • Certified Scrum Master (CSM) and / or Certified Product Owner (CSPO)
  • Insurance industry experience (3-5 years)

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.