Build and manage relationships with VIP players, drive sales and net revenue, identify opportunities using customer and performance data, deliver personalized experiences, follow responsible gaming policies, and resolve escalations with internal teams. The role requires strong relationship-building, customer-focused problem solving, revenue growth knowledge, operational improvement skills, and the ability to obtain and maintain state gaming licenses.
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is YoursAs a Player Development Executive, you’ll play a key role in growing and strengthening relationships with our VIP player base. You’ll drive net revenue through proactive sales strategies while delivering a high-touch experience that builds engagement and long-term loyalty. Working across teams, you’ll use customer insights and performance data to identify opportunities and deliver the signature VIP experience our players expect.
What you’ll do as a Player Development Executive
- Develop and strengthen relationships with premier players by delivering personalized service that builds engagement and loyalty.
- Drive key VIP sales metrics that contribute to customer engagement, market share, and net revenue growth.
- Use customer and performance data to identify trends, uncover opportunities, and maximize player performance.
- Proactively identify customer needs and recommend solutions that enhance the VIP experience.
- Follow all VIP policies and guidelines, including responsible gaming requirements.
- Manage customer escalations in partnership with internal teams, driving timely and effective resolutions.
What you’ll bring
- A Bachelor’s Degree in a related field or at least 5 years of experience in the gaming, hospitality, sales, or marketing industry.
- A passion for delivering outstanding player experiences, solving problems, and contributing to a positive team environment.
- Demonstrated success identifying and implementing strategies that improve operational efficiency.
- Knowledge of strategies that increase revenue while effectively managing expenses.
- Strong relationship-building skills and a customer-focused approach to identifying needs and delivering solutions.
- The ability to obtain and maintain required state gaming licenses.
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Join Our TeamWe’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 88,400.00 USD - 110,500.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Similar Jobs
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