Senior Platform Support Engineer

About us.

Trumid is a dynamic fintech revolutionizing the landscape of fixed income trading. With intelligent, easy-to-use, electronic solutions, we are rapidly growing and seeking exceptional talent to help redefine the boundaries of technology and finance.

Founded in 2014 by a team of fixed income market experts, Trumid has quickly become one of the top three corporate bond e-trading platforms in the U.S. Today, over 1,300 traders from an extensive and expanding client network of 920+ buy-and sell-side institutions transact on Trumid monthly.

With a rich history of innovation and a unique ability to innovate at scale, we collaborate closely with our clients, iterating quickly toward optimal solutions. With market share and client engagement at all-time highs and our pace of product development faster than ever, this is an exciting and transformative time at Trumid.

Our business model thrives on participation, and so does our company culture. We rely on every team member’s contribution to help us accomplish our goals. To succeed at Trumid, you must be curious, passionate about your craft, ambitious, collaborative, and driven.

The opportunity.

Trumid is seeking a skilled Senior Support Engineer to join our Technology Team. This role will involve hands-on production support, providing client-facing technical expertise, and automating processes to maintain the reliability and performance of our trading platform.

What You’ll Do:

• Provide expert-level production support for our Kubernetes-based trading services, ensuring high availability and performance.
• Deliver user-friendly technical support for all end-users utilizing the Trumid UI and FIX (Financial Information eXchange) protocol integrations.
• Design and implement automation solutions using Python to eliminate manual processes and reduce operational overhead
• Contribute to and enhance existing Jenkins pipelines for release management, deployment automation, and maintenance workflows to improve efficiency and reduce manual intervention
• Create and enhance monitoring systems using modern observability tools (Prometheus/Grafana)
• Build and optimize SQL queries for operational data analysis and reporting
• Work closely with development teams to improve platform reliability and supportability
• Collaborate with clients and internal teams to resolve technical issues with clear communication and effective follow-up

Technical Environment:

• Container Orchestration: Kubernetes
• Pipeline Management: Jenkins and ArgoCD (release automation, deployment, and maintenance workflows)
• Programming: Python, SQL
• Infrastructure: AWS/GCP
• Monitoring: Prometheus, Grafana
• Log management: Falcon LogScale
• FIX (Financial Information eXchange) protocol for trading communications and integrations
• Version Control: Git

About you.

• 7+ years of experience in production support engineering or similar technical roles
• Expertise in Kubernetes administration and troubleshooting
• Proficient in Python programming with a focus on automation and tooling
• Experience with Jenkins and ArgoCD pipelines and automation
• Strong SQL skills for operational data analysis and troubleshooting
• Experience troubleshooting application alerts and errors using tools such as Falcon LogScale, and Grafana/Prometheus. 
• Knowledge of AI/ML concepts and ability to implement practical solutions for operations
• Experience with cloud infrastructure (AWS/GCP) and Terraform
• Proven track record of building monitoring and alerting solutions
• Understanding of trading systems and financial market operations
• Strong client communication skills and ability to explain technical concepts clearly
• Bachelor's degree in Computer Science, Engineering, or related field

Employee benefits.

• Highly competitive compensation
• Fully paid medical, dental and vision coverage
• Remote work
• Team-oriented and collaborative company culture

In compliance with New York City Pay Transparency Law, the base salary range for this role in New York City is between $160,000 - $195,000. This range does not include discretionary bonus or other forms of compensation or benefits offered in connection with this job. Several factors are considered when determining a candidate’s compensation. Please note that the salary range listed for this position is based on the level of experience outlined in the job description. If a candidate's experience differs from the requirements, the salary may be adjusted accordingly.

Trumid is an equal opportunity employer.