The Platform Partner Manager will develop customer success processes, build relationships with enterprise customers, and ensure seamless product adoption and retention, aiming to improve the healthcare experience.
About the role
We’re looking for an extremely ambitious individual with high-energy and an ownership mindset who can navigate the fast-paced startup landscape and develop world-class customer success processes. You’ll thrive in overcoming challenges, unlocking new ways to succeed, and continuously pushing yourself and our business forward to improve the lives of our partners and their customers. As an early hire on the Thatch for Platforms team, you’ll have a meaningful impact on improving the American healthcare system through building relationships and growing the businesses of our strategic platform partners. If this energizes you, then we would love to talk to you!
What you'll do
- Lead the end-to-end sales process with enterprise customers, from initial outreach through contract execution.
- Manage and grow a targeted portfolio of enterprise accounts, creating strategic plans to win new business and expand existing relationships.
- Help shape the company’s platform partnership strategy while designing scalable processes and engagement models.
- Partner cross-functionally with leaders in Sales, Engineering, Product, Finance, and beyond to support platform partner’s ICHRA businesses.
Background we're looking for
- 5+ years in a SaaS customer success, account management, or technical consulting role, with a track record of exceeding retention and expansion goals, with exceptional communications skills - written and verbal
- Strong technical aptitude and ability to quickly develop a deep understanding of a complex product while working directly with executive stakeholders and influencing strategic decisions
- A continuous growth mindset with a desire to work in an extremely fast-paced and results-oriented environment, demonstrating adaptability and resilience in dynamic situations.
- High ownership mentality focused on improving your craft, enhancing the customer experience, and contributing meaningfully to company goals through proactive problem-solving.
- We hire for potential — even if you don't meet all the criteria listed here, we encourage you to apply and showcase your unique strengths and experiences!
Experience we’d be particularly excited about
- An understanding of healthcare and/or benefits
- Previous experience at a Series A B2B SaaS company
- Success operating independently in a remote environment
- Experience managing complex technical implementations
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 20 minute phone screen to talk through your background and interest in Thatch
- 30 minute Zoom meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute Zoom meeting to meet 3 members of the team
- 30 minute Zoom meeting with the hiring manager to work through a live case study
- 30 minute Zoom meeting with our founders to discuss your approach to culture and our operating principles
Estimated Compensation Range
$125,000—$199,000 USD
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
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