Physical Damage Claims Manager

What You'll Do

Be adaptable to various business demands and willing to assist with special claims projects and other duties as assigned 

Participate in regular claims reviews with both internal and external customers

Participate in the building of a best in class claims operation 

Employ proper claim handling techniques to protect the integrity of our brand and provide consistent service quality and streamlined processes to add value for our customers

Develop and execute a strategic file management plan that achieves optimal file resolution and business results

Review new notices, ensuring claims are assigned to staff with appropriate skill sets

Conduct quality file reviews per HDVI’s Best Practices guidelines

Establish proper follow up on file reviews per task instructions and conduct additional reviews as necessary; holding the team accountable for quality claim files

Implement strategies and initiatives to improve file quality, customer service and manage costs

Handle calls and customer escalations, removing roadblocks, collaborating with others and working issues

Identifying training needs to meet job standards, goals and company policies and procedures

Analyzing coverage, policy interpretation, and giving direction as needed

Investigating problems, developing alternatives and building a consensus for the solution to the problem, implementing and monitoring the solution

Establish and implement training necessary to operate a team of remote adjusters capable of handling larger scope and severity losses

Oversee the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement

Ensure all claims eligible or ineligible for payment conform to quality, production standards and specifications; provides file authority as appropriate to adjusters

Other tasks as assigned by the Claims Director

What You Have

5+ years Property & Casualty claims management experience 

5+ years experience with handling complex Commercial Auto claims; Trucking preferred 

Experience handling Pre-litigation claims 

Ability to lead and empower a hard-working team

Extensive experience across all technical areas of Commercial Auto inclusive of but not limited to Physical Damage, Auto Liability, First Party Medical / Personal Injury Protection, Motor Truck Cargo and Truckers General Liability 

Extensive experience with analyzing, determining and applying Coverage for Commercial Trucking claims

Advanced experience and capabilities in litigation claims management, including ADR and mediation processes involving Commercial Auto exposures

Ability to work in a rapidly evolving, high-growth environment with the ability to collaborate across and within different levels of the organization 

Experience with large Fleets (250+) with self-insured retentions and/or large deductibles 

Thorough understanding of laws, principles of coverage, liability and insurance industry in general

Strong leadership skills, time management, organizational and problem solving skills

Effective communication skills; ability to obtain information from others and deliver information to others orally and in writing

Preferred Skills

Active P&C Adjusters License - strongly preferred

Strong analytical, critical thinking, and problem-solving skills

Proficiency in Google Suite, Microsoft Office and Adobe Acrobat

Experience with self-insured retention (SIR), large deductibles and claims involving Independent Owner Operators (IOO)

Benefits

Competitive salary & stock options - we want our success to be yours too

Unlimited PTO with 11 paid holidays each year

Medical, Dental, Vision, Short/Long Term Disability, Basic Life, and AD&D to support you and your well-being

FSA / HSA programs

401(k) retirement plan with company match contribution

Inclusive Parental Leave policy that supports all parents

Wednesdays are standing meeting-free, allowing you to focus on deep work without distractions

Birthday meal reimbursement, because celebrating our employees is part of our company culture

A remote-friendly environment with the opportunity to participate in periodic in-person team offsites