The Pharmacy Liaison assists patients with medication pick up, schedules appointments, processes medication orders, and maintains patient records in the pharmacy operating system.
The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.
Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:
· Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
· Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
· Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
· Achieving excellence through continuous quality assurance, innovation and professional development.
· Using resources judiciously and effectively.
This position performs a variety of clerical, administrative and customer service functions to support pharmacy operations in accordance with state and federal regulations. This positions assists patients with medication pick up, scheduling follow up appointments, packaging and shipping orders for delivery, and gathering documentation for their party reimbursement and patient assistance programs.
Additional Requirement
- Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business.
Coalition Benefits
- Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.
- Choice of dental insurance or discount plan.
- Vision insurance.
- Flexible spending accounts for health care / dependent care / parking expenses.
- Free basic life and AD&D insurance coverage.
- Employee Assistance Program, a problem-solving resource available to you and your household members.
- Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
- Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.
The effective date for your benefits will be the first of the month following your date of hire.
Essential Job Functions
- Greet and communicate with patients in trauma-informed and respectful manner.
- Providing ready-to-pick-up medications to patients, including accessing the pharmacy operating system to determine if prescription is ready for pick up or delivery
- Schedule follow up appointments for patients, as communicated from various integrated health team members
- Assisting with packaging and processing medication orders for site delivery
- Obtaining documentations and filing paperwork as directed by pharmacists
- Record all clinical services in a timely and complete fashion in the EHR and RXQ (pharmacy operating system)
- Maintain up to date records in EHR & RXQ
- Record telephone and other clinical communications as needed in the EHR & RXQ.
- Manage tasks, PAQ and scanning as needed to have a complete and current chart.
- Maintain accurate information regarding client’s insurance status and complete CCARs/DACODs and other clinical authorization documentation as needed.
- Performs other duties as assigned.
Qualifications Summary
- High school or equivalent experience
- 6+ months of customer service experience
- Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
- Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.
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