Performance Analyst

Job Title

Performance Analyst

Job Description Summary

The Performance Analyst will report to the Performance and Innovation Lead and play a pivotal role within the organization by overseeing the performance program and ensuring services within Account Management, IFM, Transactions, Portfolio Strategy, Lease Administration, and Project Management meet or surpass all Critical Performance Indicators (CPIs) and Key Performance Indicators (KPIs). The ideal candidate will be adept at analyzing performance data to identify trends, forecast outcomes, and implement strategic plans for optimization. Their goal is to maintain high performance levels across all delivery metrics while fostering a culture of continuous improvement and operational excellence.

Job Description

Essential Functions and Responsibilities

• Performance Management: Actively manage the performance program on a day-to-day basis, ensuring alignment with organizational goals and identifying opportunities for enhancement.
• Data Collection and Analysis: Gather and interpret data related to the performance of commercial real estate properties and management operations.
• Performance Reviews: Proactively conduct regular performance reviews to pinpoint areas for improvement and develop strategic action plans accordingly.
• Training and Support: Provide training and support to team members on performance measurement and improvement methodologies.
• Program Coordination: Facilitate seamless coordination across Account and Client teams to ensure program success and alignment.
• Strategic Partnership: Act as a strategic thought partner and trusted advisor, ensuring the continuity of operations.
• Performance Metrics Tracking: Monitor, analyze, and report on performance metrics, ensuring they align with established CPIs and KPIs.
• SOP Development: Support the development of Standard Operating Procedures (SOPs) for program initiatives and new processes to standardize and improve efficiency.
• Stakeholder Collaboration: Collaborate with internal stakeholders to analyze and interpret performance data and suggest operational improvements.
• Enabling Function Support: Provide support for enabling functions, such as HR, sourcing, finance, and technology, as needed.
• Proactive Issue Resolution: Identify operational concerns proactively and devise strategies to mitigate issues before they escalate.
• Innovation: Champion the identification and development of new technologies and methodologies to drive program advancement, fostering a culture of innovation within the organization.

Skills and Experience

• Bachelor’s degree in Business or a related field.
• Preferred qualifications include 3-5 years of relevant commercial real estate experience, particularly in developing, tracking, and analyzing key performance indicators.
• Strong computer proficiency, particularly in Excel, Word, Outlook, and PowerPoint, along with experience using online software platforms for data analysis.
• Proven experience in performance analysis, preferably within the commercial real estate sector.
• Excellent communication and presentation skills.
• Familiarity with SmartSheet, SharePoint, PowerBI, Tableau, SQL, and Alteryx is preferred.
• Strong business acumen and analytical skills with the ability to transform data into compelling narratives.

Competencies

• Excellent analytical and problem-solving skills.
• Experience working with CRM and Analytics applications.
• Critical thinker with an understanding of processes, interconnections, and relationships.
• A knack for innovation and problem-solving with a collaborative, solutions-oriented working style.
• Versatility and ability to multi-task and work independently and collaboratively in a cross-functional work environment with diverse skills and cultures.
• Possess a positive attitude with a flexible and responsive approach to problem-solving.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $70,805.00 - $83,300.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”