People Services & Systems Specialist

See Yourself at Telix

The People Services & Systems Specialist provides advanced operational support across People & Culture services, combining a strong customer service mindset with a working, hands‑on understanding of people systems, integrations, and data integrity. This role supports employees and managers through inquiries while playing an active role in maintaining system accuracy, supporting integrations, and enabling scalable People operations.

The Specialist operates independently to manage complex lifecycle activities, supports system workflows, and partners with the People Systems & Services team to improve data quality, audit readiness, and operational efficiency. This role is critical to delivering a reliable employee experience and ensuring People systems operate with accuracy, consistency, and compliance.

Key Accountabilities:

People Systems & Integrations Support

• • Provide day‑to‑day operational support for People systems, including troubleshooting data issues and supporting system workflows
  • Partner with the People Systems & Services team to support system configuration changes, enhancements, and integrations
  • Assist with testing, validation, and quality assurance for system updates and new functionality
  • Identify opportunities to improve system utilization, automation, and operational efficiency

Data Integrity & Compliance

• • Ensure accuracy, consistency, and completeness of employee data across People systems
  • Support audit readiness activities, including SOX, internal audits, and compliance reviews, by validating data and documentation related to SOX controls
  • Follow established protocols for data privacy, security, and regulatory compliance across regions
  • Identify and escalate data risks, trends, or recurring issues

Continuous Improvement & Collaboration

• • Create, maintain, and update Standard Operating Procedures (SOPs) and process documentation
  • Partner with P&C stakeholders to streamline processes while maintaining compliance and data integrity
  • Contribute to and execute continuous improvement initiatives that enhance service delivery, system reliability, and employee experience

Employee Lifecycle Management

• • Own the execution of complex employee lifecycle transactions, including job changes, data corrections, and employment updates globally
  • Ensure lifecycle changes are accurately reflected across HRIS, payroll, and integrated systems
  • Partner with Payroll, Talent, and People Partners to ensure smooth transitions and minimal rework
  • Maintain and improve task lists, workflows, and system-driven processes that support scalable operations

People & Culture Service Desk & Employee Support

• • Serve as a primary point of contact for employee and manager inquiries related to policies, benefits, compensation, systems access, and People processes
  • Independently resolve service requests with a strong customer service and problem‑solving approach
  • Triage and escalate complex or sensitive matters to appropriate P&C partners or leadership as needed
  • Provide guidance to P&C team members regarding process execution, system status, and required actions

Education and Experience:

• Bachelor’s degree preferred (Human Resources, Business Administration, Information Systems, or related field)
• 3+ years of experience in People Operations, HR administration, or People systems support
• Hands‑on experience working with HRIS platforms and interconnected systems (e.g., HRIS, payroll, ATS)
• Experience supporting audits, compliance activities, or data validation processes
• Strong attention to detail and ability to manage sensitive information with discretion

Key Capabilities:

• Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do
• Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges
• Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results
• Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders
• Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges
• Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language
• Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals
• Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills