People Operations Specialist

Enable Seamless Team Member Transitions

• You ensure new hires feel welcomed, prepared, and empowered to succeed from day one through a seamless onboarding experience.
• You support continuous professional growth and development by managing TEECOM Grow programs, Bravely coaching, and training journeys that enable team members to build skills and advance their careers.
• You create smooth, organized, and respectful transitions for departing team members through thoughtful offboarding processes.
• You empower team members to find answers and navigate People Operations processes independently through responsive support and clear guidance.
• You strengthen team member experience by gathering feedback through onboarding checkpoints, Stay Interviews, and Exit Interviews that drive continuous improvement.

Build Process Excellence and Knowledge Systems

• You create clarity, consistency, and transparency across the organization through well-crafted People Operations documentation.
• You strengthen operational efficiency by identifying process gaps and collaborating with the team to implement improvements.
• You enable consistent team member development through well-maintained training programs with up-to-date content and clear progress tracking.
• You preserve organizational knowledge through accurate, accessible People Operations systems with secure compliance documentation.

Improve the TEECOM System

• You enable TEECOM to scale effectively by executing People Operations processes with operational rigor while continuously refining workflows.
• You strengthen the team’s collective capability by providing indirect mentorship to anyone seeking guidance on People Operations matters.
• You build trust and demonstrate TEECOM’s values in action by aligning your actions with your words in every interaction.
• You help TEECOM stay current and competitive by staying updated on People Operations trends, best practices, and regulatory changes.

What Success in this Position Looks Like

• You manage onboarding, offboarding, and other lifecycle processes smoothly, with team members feeling supported and empowered at every stage of their journey.
• You execute essential personnel activities—promotions, transfers, bonuses, information updates, and manager changes—accurately and efficiently.
• You manage and monitor help tickets to ensure prompt and effective resolution of team member inquiries and concerns.
• You identify workflow gaps and address them in collaboration with the team and leadership to improve process efficiency.
• You demonstrate commitment to improving the quality, accuracy, and usability of People Operations documentation, ensuring it supports consistency and efficiency across the team.
• You provide timely, clear, and supportive responses to employee inquiries, conveying information in a manner that is easy to understand.
• You maintain People Operations systems that are up-to-date and reliable, with compliance documentation securely stored and readily accessible.
• You handle all documentation, processes, and communications with precision, ensuring accuracy and reliability in every aspect of the role.
• You demonstrate continuous learning by staying updated on People Operations trends, best practices, and changes in employment laws and regulations.
• You adapt effectively to high volume growth periods, maintaining quality and responsiveness while scaling processes to support increasing team size.
• You are a team player with a great attitude, approaching work with a collaborative, solutions-oriented mindset, stepping in to support teammates and team priorities as needs arise and willingly taking on new challenges or projects.
• You model TEECOM’s Core Values—Care, Trust, and Value—through responsive support, professional communication, and dependable execution.

Responsibilities and Expectations: Annual and Quarterly

• Support alignment of People Operations processes and initiatives with company Objectives and Key Results (OKRs).
• Participate in performance assessments and professional development opportunities to strengthen capabilities.
• Review and update training programs to ensure content is up-to-date, relevant, and effectively delivered; assist in developing firm-wide training programs and reference documentation on standardized procedures and operations.
• Contribute to People Operations documentation updates by reviewing procedures, implementing improvements, and submitting pull requests to maintain accurate, accessible information.

Responsibilities and Expectations: Monthly and Biweekly

• Conduct Stay Interviews with team members to gather feedback on their experience and identify opportunities to improve engagement and retention.
• Facilitate Exit Interviews and prepare offboarding documentation, ensuring timely completion and smooth transitions.
• Process essential personnel activities including promotions, transfers, bonuses, information updates, and manager changes.
• Oversee training program assignments, track progress, and make updates to provide a consistent and effective experience.
• Conduct onboarding checkpoints with new hires to gather feedback, address concerns, and ensure smooth adjustment to their roles.
• Monitor onboarding and offboarding tools and vendor relationships to ensure systems are effectively implemented and optimized.
• Reconcile Bonusly recognition data with Finance to ensure accurate processing and reporting.

Responsibilities and Expectations: Weekly and Daily

• Manage the end-to-end onboarding process, coordinating logistics, arranging training sessions, ensuring documentation completion, and maintaining clear communication.
• Manage offboarding logistics and administrative tasks, overseeing checklists, facilitating exit processes, and providing departing employees with necessary resources.
• Manage and monitor help tickets to ensure prompt resolution of team member inquiries related to People Operations.
• Serve as a key resource for questions related to People Operations processes, policies, procedures, and training.
• Maintain accurate, organized employee records across BambooHR and other systems with consistent attention to detail.
• Provide education and coaching on People Operations processes to help team members consistently understand and apply procedures.
• Communicate proactively with stakeholders to gather or clarify information and ensure smooth execution of processes.
• Participate in People Operations team meetings to provide status reports, review approaches, and align on priorities.
• Assist with special People Operations projects under the guidance of senior team members.
• Support benefits administration, compliance activities, or other HR functions as workload demands.
• Participate in system testing and implementation activities when new tools or platforms are introduced.
• Attend training sessions, workshops, or professional development activities to strengthen HR knowledge.
• Perform other relevant work as assigned to support People Operations objectives.
• Complete employment verifications and respond to external requests for employment information.

Mentorship / Training Responsibilities

• Mentorship: Provide indirect mentorship to anyone who asks questions or needs guidance on People Operations matters; receive guidance from senior People Operations team members on complex situations.
• Training: Oversee training programs including content updates, assignment of training journeys, and progress tracking; assist in developing firm-wide training programs and documentation.

Experience and Qualifications

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field; or equivalent experience in HR operations or employee lifecycle management.
• Experience: 3+ years of experience in HR operations or employee lifecycle management with demonstrated capability in onboarding, offboarding, and process management.
• Preferred: Experience with BambooHR or similar HRIS platforms; proven ability to manage multiple processes simultaneously; experience creating training content or documentation; exposure to compliance requirements.
• Working knowledge of best practices in onboarding, offboarding, and other employee lifecycle activities with ability to research unfamiliar areas and apply insights to improve processes and ensure compliance.
• Strong written, verbal, and interpersonal communication skills with proven ability to develop clear and well-structured process documentation aligned with company standards.
• Experience maintaining accurate, up-to-date HR systems with attention to data security, accessibility, and operational rigor.
• Strong problem-solving capacity to identify challenges, propose solutions, and make data-driven recommendations with sound judgment in daily decisions.
• Exceptional attention to detail in data processing and all aspects of work with flexibility to adapt to shifting priorities and ability to prioritize and complete simultaneous projects.
• Strong proficiency in HR Information Systems (BambooHR or similar), Microsoft 365 Suite, Google Workspace, and Slack; familiarity with GitHub for documentation management — plus.
• Industry certifications preferred but not required:
• PHR (Professional in Human Resources) — preferred
• SHRM-CP (Society for Human Resource Management Certified Professional) — preferred
• Additional benefits or compliance certifications — plus