The PDM Support Engineer is responsible for providing technical assistance for the Aras Innovator platform. Duties include providing support and training for end users, troubleshooting errors and documenting solutions using the IT ticketing system. The technician will also assist with system customization and development using Aras configuration as well as C# and JavaScript.
ResponsibilitiesAras Innovator System Support:
- Provide day-to-day technical support for the Aras Innovator platform.
- Troubleshoot and resolve technical issues with C# and JavaScript Methods.
- Assist with system migrations, upgrades, testing, and other tasks as needed.
- Act as a point of contact between end-users and system administrators
User Communications, Training, and Documentation:
- Notify end users and management of system downtime, updates, and feature implementations
- Develop and provide user training on Aras Innovator functionalities, workflows, and best practices.
- Create and maintain technical documentation as needed
Preferred Qualifications:
- Bachelors degree in Engineering, Computer Science, or a related field (or equivalent experience).
- Hands-on experience with the Aras Innovator platform.
- Programming proficiency in C#, JavaScript, and SQL
- Familiarity with IT Ticketing systems for issue tracking and documentation.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
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