Oversee payroll processes, manage queries, ensure quality delivery, resolve issues, and analyze trends while collaborating with internal teams.
Job Description SummaryIn this role, you will be responsible for the oversight of one or more Payroll process(s) which includes developing an in-depth understanding of systems, processes, and legislative rules. Identify trends and/or process improvements, and take ownership of all operations-focused tasks for that process(s) including daily work, outsourcing, and auditing. Leverage deep expertise to work collaboratively across internal operations teams and with GE Businesses to resolve issues.Job Description#LI-Remote - This is a remote position
Roles and Responsibilities:
- Individuals who are responsible for the quality delivery of multiple payroll processes and service to the businesses. Manages payroll queries from employees, managers and HRM's in a timely, and professional manner. Correctly administers payroll processes. Manages service delivery metrics in relation to outsourced payroll. Includes those who lead Payroll Service Delivery teams, and/or the operations for such teams. Mostly used in Shared Service teams, but can be found in Business teams.
- Utilizes in-depth knowledge of a discipline and analytical thinking to execute policy/strategy. Basic knowledge of related job disciplines.
- Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
- Jobs at this level function with some autonomy but are subject to functional practices and precedents or are covered by well-defined policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
- Uses some judgment and has the ability to propose different solutions outside of set parameters to address more complicated, day-to-day problems. Has ability to prioritize information for data analysis. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own team to arrive at decisions.
Qualifications:
- This role requires advanced experience in the Human Resources & Payroll and Benefits Service Delivery.
- Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
Desired Characteristics:
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills
- English language required with French language capability is advantageous
Relocation Assistance Provided: No
Top Skills
Analytical Tools
Payroll Systems
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