Execute and control daily payment operations for LATAM branches, including account maintenance, payment monitoring, reconciliations, exception resolution, reporting, and SLA adherence. Maintain SOPs, analyze operational metrics, support client requests, and recommend process improvements. The role collaborates with Product, Implementation, Customer Service, Sales, and Operations teams across Brazil, Mexico, Colombia, Chile, and Argentina.
At the Corporate & Investment Bank, we are global leaders in investment banking, payments, markets, and securities services. We are entrusted by the world's most important corporations, governments, and institutions in over 100 countries. We provide strategic advice, raise capital, manage risk, and extend liquidity in markets around the world.
As part of the Payments Operations Execution team at the Buenos Aires Corporate Center (BACC), you will be a key player in supporting and executing operations for our LATAM branches (Brazil, Mexico, Colombia, Chile, and Argentina). Your mission is to ensure that daily operations run smoothly, identifying and resolving potential issues based on agreed SLAs.
What you’ll do (impact and day-to-day)
- Execute and control end-to-end daily payment routines, meeting SLAs.
- Manage reference data: account setup, closure, maintenance; block/unblock accounts.
- Monitor and reconcile payments and balances; troubleshoot and escalate exceptions as needed.
- Produce and analyze periodic metrics and reports to surface performance and opportunities.
- Keep SOPs updated; map “as-is”
- Partner closely with Product, Implementation, Customer Service, Sales, and other Operations on client requests.
- Propose process improvements focused on efficiency, control, and client experience.
What we’re looking for (must-haves)
- Advanced student or graduate in Business, Administration, Information Systems, or related fields.
- 2+ years’ experience in payments operations or related functions (Payments, Collections, Reconciliation, Tax, Control).
- Fluent Spanish and advanced English.
- Strong attention to detail, organization, and ability to prioritize under pressure.
- Proficient in MS Office (advanced Excel) and operational data handling.
Nice to have
- Portuguese (interaction with Brazil).
- Experience with SOPs, process mapping, or continuous improvement .
- Familiarity with reconciliations, queue monitoring, and ticketing tools
Why join us
- Regional impact: you’ll operate payments for five LATAM countries.
- Continuous learning: exposure to multiple teams and products.
- Collaborative, diverse culture with real growth opportunities.
- Improvement projects where you can leave your mark.
- Flexibility to assume different functions and responsibilities.
- Detail-oriented.
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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