Payments Account Manager

Conduent’s Government Payments Solutions provide financial services to state and local agencies to deliver government payments through technology-enabled services and platforms. Our solutions support Supplemental Nutrition Assistance Programs (SNAP), Women, Infants and Children (WIC) and numerous types of cash benefits.  We provide benefit distribution through both closed and open loop financial systems. These solutions focus on payment integrity, client engagement, and operational efficiency. With decades of experience and a proven delivery model, we partner with government clients to deliver mission-critical services that distribute benefits to millions of individuals across the U.S. 

We are seeking a highly motivated and experienced Payments Account Manager to join our team. This role is pivotal in establishing and maintaining strategic client relationships, ensuring the delivery of exceptional services, and driving account growth. Ideal candidates will have experience building and leveraging lasting relationships, success growing accounts or a business, and a proven track record in State Government, preferably in payment solutions.

Key Responsibilities:

• Primary Point of Contact: Serve as the main liaison for multiple states and/or local government programs. Maintain effective communication for contract administration, escalations, and growth opportunities.
• Collaborative Solutions: Work closely with internal teams (Sales, Marketing, Product, Operations, and Technology) to deliver solutions that exceed client expectations.
• Client Relationship Management: Build and maintain senior-level partnerships, serving as a trusted advisor to client stakeholders.
• Performance Oversight: Partner with Operations and Technology teams to drive performance and oversee the end-to-end execution of contracted services.
• Growth Strategies: Identify, develop, and close upsell and cross-sell opportunities to maximize account potential.
• Contract Management: Manage contract renewals, pricing discussions, and change request processes.
• Issue Mitigation: Oversee issue resolution, mitigation planning, and performance escalations.
• Strategic Insight: Stay informed on industry trends and competitor analysis to inform client strategies.

Requirements:

• Experience: At least seven years of experience in account management, project management, Sales and/or Payment Solutions. 
• Industry Knowledge: Demonstrated professional experience and knowledge of industry standards and best practices for large-scale projects.
• Team Leadership: Experience collaborating with internal teams across implementations, product, technology, and operations.
• Contractual Expertise: Proficiency in navigating contractual terms, service level agreements, and operational governance.
• Financial Acumen: Experience in understanding and owning a P&L, associated reporting, as well as strategic planning.
• Presentation Skills: Ability to deliver polished business reviews and executive presentations with confidence.
• Travel: Willingness to travel up to 25%.

Preferred:

• Industry knowledge of closed-loop and open-loop financial systems.
• Familiarity with USDA/FNS, Regulation E, Consumer Financial Protection Bureau, and other financial regulations for the disbursement of government benefits. 
• Bachelor's degree. 

Flexible Working 

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. 

In this role, you can expect the following working conditions:

Remote work: Work in a way that allows you to work from home and have time onsite when needed to connect with other team members and business leaders.

Working For You 

Perks and rewards designed for you: 

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. 

Retirement Savings: We will support you as you save for your future. 

Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. 

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. 

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. 

Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. 

Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. 

Join Us 

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. 

We strive to create a culture where you can: 

• Bring your authentic self to work. 
• Grow and thrive, both personally and professionally. 
• Make a difference with our clients, in our communities, and with the millions of people we support. 

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $100,216 - $130,150. 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.