Payer Growth Executive

Spring Health’s Payer Success team is responsible for the flawless execution of all post-sale engagement with customers, exceeding variable revenue targets, and managing renewal and upsell opportunities across Spring Health’s payer book of business. We are looking for a Payer Growth Executive to join our team to oversee the Connect by Spring Health book of business and have broader ownership of census-less and core payer growth. Reporting to the Head of Payer and Partner Success, this individual will spearhead key revenue targets for our Connect payers - targeting six new customers in 2026. 

What you’ll do: 

• Serve as strategic relationship owner, product expert, and mental health advocate for a book of business made up of Spring Health’s most complex payer customers 
• Partner closely with the Head of Payer and Partner Success to evolve and execute on the current Payer Post Sale strategy
• Own variable revenue growth in a 0-1 business, maintaining primary responsibility of initiatives to drive specific revenue targets 
• Activate key initiatives to drive cross functional accountability - making swift decisions to forecast and meet organizational KPIs
• Establish strong relationships with health plan executives, serving as a trusted advisor 
• Represent the voice of payer customers to inform Spring Health sales process and product/operational roadmap
• Drive operational excellence with cross functional stakeholders to ensure Spring Health follows through on all contractual commitments across the payer book of business 
• Serve as a point of escalation for payer service concerns, ensuring quick and satisfactory resolutions

What success looks like in this role:

• Customer Retention and Renewal Rate: High retention and renewal rates, aiming to meet or exceed contractual renewal rates.
• Customer Satisfaction and Engagement Score: A high customer satisfaction score, ideally improving or maintaining scores over time.
• Revenue Growth and Upsell Rate: Meet or exceed upsell and expansion goals set by the company.

What you’ll bring: 

• Bachelor’s degree or higher 
• Entrepreneurial mindset and innate ability to make swift decisions
• Business Development experience required with a proven track record of exceeding targets 
• A deep passion to transform the U.S. healthcare system, especially mental health
• 8+ years of experience in account management/sales/customer success/healthcare management 
• Extensive experience managing and scaling variable revenue across national health plan relationships is preferred 
• Outstanding communication skills with a thoughtful and collaborative approach
• High integrity, organizational skills, and attention to detail
• Ability to thrive in a fast-paced and high-pressure environment
• Desire to question, probe, and/or challenge partners in order to ensure their ultimate needs are met
• Willing and able to travel as necessary (approx. 15-20%)

What we’d love to see:

• Experience driving strategic initiatives forward and comfort operating in ambiguity where there is no defined playbook for success
• Demonstrated ability developing best in class relationships, effectively scaling new product offerings with health plans
• Proficient knowledge of complexities and challenges in US healthcare
• Experience driving and activating member communication strategies at scale

The target base salary range for this position is $132,000 - $165,000 plus an annual variable compensation target, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.