Partnerships Operations Associate

We are seeking a Partnerships Operations Associate to support and scale TRM’s private sector partnerships, with an initial focus on Orion partners. This role sits at the intersection of partner operations, data accuracy, and go-to-market enablement—ensuring partners are onboarded efficiently, supported with high-quality data and reporting, and managed with strong commercial and operational hygiene.

You’ll work closely with Partnerships leadership, Product, Finance, and GTM teams to ensure partner data, reporting, and contracts are accurate, timely, and scalable. The ideal candidate is detail-oriented, analytically strong, and comfortable operating as a force multiplier for senior partnerships leaders.

The impact you will have:

• Own the accuracy and completeness of partner data, including commercial terms, API usage, and reporting cadence.
• Produce and deliver regular partner usage reports, proactively resolving discrepancies and ensuring a high bar for data quality.
• Support management of existing partner contracts, including usage validation, invoice reconciliation, and coordination with Finance.
• Enable partner trust and retention through reliable reporting, early risk identification, and consistent operational follow-through.
• Reduce operational burden on senior partnerships leaders by streamlining reporting, admin, and GTM support work.
• Surface structured partner feedback and usage insights to Product and Engineering to inform roadmap and improvements.
• Help build and refine standardized onboarding, reporting, and operational playbooks to support partner scale.

What we’re looking for:

• Experience in a partner operations, customer operations, revenue operations, or OEM support role, ideally in SaaS or data-driven environments.
• Strong comfort working with usage data, reporting, and metrics, with a high bar for accuracy and clarity.
• Familiarity with commercial workflows such as contracts, invoicing, renewals, or SLAs (hands-on negotiation not required).
• Proven ability to manage processes end-to-end with strong attention to detail and follow-through.
• Experience collaborating cross-functionally with Product and GTM teams in fast-moving environments.
• Clear, professional written and verbal communication suitable for partner-facing interactions.
• High ownership, bias for action, and comfort operating in ambiguity while building structure.

About the Team:

This role sits within the Strategic Initiatives team, reporting directly to our CEO. The team is lean, senior, and high trust—characterized by rapid iteration, high agency, and sharp commercial instincts. We work async by default, but rely on crisp documentation and Slack-based collaboration across time zones.

You’ll partner frequently with GTM, Product, Engineering, and Legal/Risk. Most teammates maintain at least a 4-hour overlap with PST hours, though working hours are otherwise flexible. We prioritize structured thinking, clarity in communication, and a strong bias toward velocity and ownership.

Learn about TRM Speed in this position:

• Accelerate partner reporting: Complete the first end-to-end usage reporting cycle for at least one priority partner within 30 days.
• Establish scalable operating artifacts: Deliver a standard partner usage report within 21 days, a QBR template within 30 days, and a partner health scoring framework within 60 days.
• Enable exec-ready visibility: Produce five executive-ready partner summaries for a priority partner by Day 90, with the ability to deliver an on-demand partner snapshot within 48 hours and maintain a monthly “top 5 partners” view.