Partner Success Manager (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

About the Role

We are seeking a Partner Success Manager to join a supportive, high-performing team that thrives on clear communication, shared goals, and continuous improvement. As a key player within our partnerships department, this person will manage client needs while also owning the analyses that drive insight, transparency, and informed decision-making. You’ll work cross-functionally to turn data into meaningful stories that strengthen partnerships and guide process improvements. This role is perfect for someone who enjoys building relationships, utilizing data to identify opportunities, and creating solutions that positively impact our clients.

Required Qualifications

• 5+ years working with external partners in account management, account delivery, or solutions consultants roles

• Proficiency in data analysis and reporting tools, including but not limited to reviewing and manipulating data in Google sheets, Excel, or Looker to determine process improvement initiatives. Must have experience creating or pulling your own data

• Excellent executive presence and communication skills. Past experience communicating with external customers and executive stakeholders

• Organizational skills; ability to project manage priorities across multiple stakeholders

• Ability to gather “customer requirements”, work internally to determine what is available, and synthesize any actions needed for internal audiences

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• 2+ years experience at a consulting firm, health system, healthcare start-up, or health plan; understand either the health care ecosystem or quick-paced process improvement (preferably both!)

• 2+ years experience creating and owning executive facing slide decks and materials

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.