Partner Services Representative

Job Summary 

This position serves as the primary contact for partners and representatives in the assigned territory and is responsible for all facets of sales operations support and order management functions for assigned territory. The Partner Services team provides best-in-class customer service to KEEN partners by accurately processing orders, providing timely and professional follow-up, and fulfilling customers’ needs to ensure ongoing satisfaction.

Essential Functions

• Responds to incoming calls regarding orders, order changes, return authorizations & warranties, and product information and availability.
• Responds to general questions and resolves a diverse range of issues involving pricing, product usage and care, product availability, inventory, transportation, and product delivery.
• Provides courteous and professional service to internal and external customers.
• Manages assigned accounts by ensuring orders are entered accurately and confirmed to the customer in a timely manner.
• Makes decisions and takes calculated risks to meet partner expectations consistent with company goals and policies.
• Audits open orders and provide timely responses to resolve discrepancies.
• Builds and maintains strong relationships with Partners and Sales representatives in the assigned territory and manages any issues that may arise.
• Acts as a liaison between partners, sales, and other departments as required to meet account goals and directives.

Qualifications 

• High School Diploma or GED  Required
• Bachelor's Degree Preferred
• Two (2) years experience in a customer service or similar role is required.

Knowledge, Skills, and Abilities

• Detailed knowledge of commonly used customer service concepts, practices, and
• Exceptional communications skills: clear and articulate in both verbal and written form
• Proven ability to develop rapport and maintain strong working relationships with internal and external customers.
• Attention to detail and high regard for follow-through
• Ability to multitask using a computer, telephone, and with competing priorities
• Positively adapt to change, shifting priorities, and directives
• Able to work independently as well as in a team
• Problem solving, including outside of the box considerations
• SAP and MS Office Suite; Word, Excel, Outlook, EDI experience preferred
• Desire and ability to contribute to and enhance KEEN’s unique culture, philosophy, and core values 

Travel: No

Base Salary: $23.10 - $24.39 hourly

This range represents the low and high end of the anticipated base salary range for this position. The actual base salary will depend on numerous factors such as experience, knowledge, skills, and location. Our base salary is just one component of our competitive total rewards strategy, which includes numerous benefits and perks as well as specific health and welfare benefits.

Why Work at KEEN:  Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that’s on a mission to create original and versatile products, improve lives, and inspire outside adventure. Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal and has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for business. By giving back, reducing impact, and activating communities and individuals to protect the places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place.  

At KEEN, we believe in a more just and equitable future for all people. As a global brand, we acknowledge that our business, buildings, and daily lives exist within the traditional territories of indigenous peoples. We strive for a future that recognizes the knowledge, rights, and resilience of these peoples.

Fuerst Group, KEEN, and Chrome are equal opportunity employers.  We value an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.