Partner Relations Advisor II
Signature Payments- Westlake Village, CA Office
Signature Payments by North. Customized payment solutions and technology partners.
Who we are:
Signature Payments by North is a leading provider of payment technology solutions for merchants, payment partners, and developers. For more than 20 years, they have provided customizable technology with a personal touch to merchants across industries, from small businesses and special-risk merchants to multinational retailers and technology partners.
Job Summary:
Manage and build relationships, provide services, resolve complex issues, and provide solutions to high-volume Sales Partners with the goal of growing revenue and production.
What you'll do:
Respond to phone and email requests from assigned Sales Partners in accordance with department service level agreements. Average at least two hours per day handling sales partner support queues.
Actively work sales orders, statement requests, front end credits, bonus issues, residual issues, agent profiles, ELAP, cancellations, and call tags.
Facilitate training to new and existing high-volume Sales Partners to ensure proper contact information, training access, and process understanding is communicated.
Serve as a subject matter expert on ISVs (independent software vendors) and make actionable and insightful recommendations.
Collaborate with cross-functional departments to resolve Sales Partner issues.
Investigate and determine root cause of issues and suggest solutions for improvement to management.
Follow up and proactively contact Sales Partners to follow up on resolved issues, announce promotions / contests and promote all new rollouts.
What we need from you:
High school diploma and
At least three year’s prior customer service experience in the financial services industry
At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.
To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands
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