Owns CrossFit Education partner relationships and contractual performance from negotiation and onboarding through renewals or exits. Manages agreements, obligations, compliance, partner communications, performance reporting, participant feedback, and corrective actions. Coordinates cross-functional teams across Operations, Analytics, Product, Content, Marketing, Finance, and Legal while tracking registrations, revenue, course volume, renewals, satisfaction, and partner commitments.
CrossFit is seeking a Partner Programs Manager, EDU. You will own the business relationships and contractual performance of CrossFit Education partners. This role leads partner negotiations, contract management, onboarding, ongoing relationship management, renewals, and exits. The Partner Programs Manager works cross-functionally to ensure that obligations are met, partner programs perform against plan, and issues are addressed promptly.
Responsibilities
Contracts and Negotiation:
- Develop and drive the completion of partner agreements in collaboration with EDU leadership and Legal.
- Track commitments covering fees or revenue share, course delivery, cancellations, reporting, marketing, and use of CrossFit trademarks.
- Manage contract amendments, renewals, and partner exits.
Partner Relationship Management:
- Serve as the primary EDU contact throughout partner engagement, onboarding, ongoing operations, renewal, or exit.
- Maintain strong partner relationships, resolve concerns, and establish regular business reviews and operational touchpoints.
Contract Delivery and Compliance:
- Coordinate CrossFit obligations with EDU Operations, Analytics, Product, Content, Marketing, Finance, and Legal.
- Track partner commitments, including course schedule changes, reporting, participant feedback, promotional obligations, and payments.
- Escalate unmet obligations and coordinate corrective action or exit when needed.
Standards and Participant Feedback:
- Implement participant surveys for partner courses; monitor and report NPS, feedback trends, and corrective action plans.
- Periodically review partner websites and platforms for appropriate use of CrossFit names, marks, and standards.
- Refer content quality concerns to the EDU Content Manager for review and resolution.
Program Performance and Reporting:
- Track registrations, revenue, course volume, renewals, and overall partnership performance with EDU Finance and Analytics.
- Identify performance gaps, recommend improvements, and maintain centralized records of agreements, obligations, contacts, metrics, and renewal dates.
- Strong contract negotiation, commercial judgment, and partner relationship management skills.
- Ability to translate agreement terms into clear obligations, milestones, and performance measures.
- Excellent communication, stakeholder management, issue resolution, and negotiation skills.
- Comfort analyzing partner economics, registrations, revenue, renewals, and participant satisfaction data.
- Strong organizational skills, attention to detail, and ability to manage multiple partners and deadlines.
- Ability to influence cross-functional teams without direct authority and manage sensitive partner issues professionally.
- Working knowledge of partner operations, trademark/brand compliance, and contract lifecycle processes.
- Bachelor’s degree in business, marketing, education, or a related field, or equivalent practical experience.
- 5+ years of experience in partnerships, business development, account management, vendor management, or contract administration.
- Demonstrated experience negotiating agreements and managing external partner relationships from onboarding through renewal.
- Experience tracking contractual obligations, program performance, and partner satisfaction.
- Experience in education, professional learning, certification, licensing, or a related partner-delivered program environment preferred.
- Familiarity with the CrossFit ecosystem and educational programs. CrossFit Level 1 or higher trainer credential preferred.
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