Partner Operations Specialist

Modus Create is hiring a Partner Program Operations Specialist to support our global Partnerships team in maximizing revenue and driving visibility across our most strategic alliances: Atlassian, GitHub/Microsoft, and AWS.

This role will focus on the accurate registration of license and consulting service opportunities, the end-to-end tracking and claiming of partner incentives, and ensuring Modus remains compliant with partner program requirements. You’ll collaborate closely with partner managers, sellers, and delivery leaders to make sure no opportunity, or rebate, falls through the cracks.

This role is foundational to the Modus Partnerships team. By owning deal execution and program compliance, you’ll unlock revenue, drive accountability, and increase Modus' visibility with partners and clients. You’ll also help build the operational foundation needed to scale the team and support our most important alliances. This is a critical function—and you’ll be a core team member from day one.

Key Responsibilities:

Experience Level: Junior/Mid Level

Own Deal Registration and Program Execution:

• Register license and service deals across partner portals
• Track deal status, partner approvals, and rebate claims from submission through payment
• Maintain data accuracy across internal (HubSpot) and external (partner portal) systems
• Clean up and streamline existing deal registration workflows
  

Ensure Partner Program Compliance

• Monitor compliance with partner requirements such as certifications, accreditations, and service links
  Work with delivery leaders to identify gaps and action next steps
• Track renewals and specialization statuses to ensure Modus remains in good standing
  

Stay Aligned with Partner Program Updates

• Stay informed of program and policy changes from partners via newsletters, blogs, and partner portal updates
  

Collaborate Across Teams

• Partner with sellers to identify eligible deals for incentives or rebates
  Coordinate with partner managers to ensure opportunity alignment and accurate reporting
• Build and maintain internal documentation to enable scale
  

Qualifications:

• 2–4 years of experience in partner operations, deal desk, or channel program management
• Familiarity with at least one of the following partner ecosystems: Atlassian, GitHub/Microsoft, or AWS is preferred
• Demonstrated success managing deal registration and rebate claim processes
• Hands-on experience using partner portals and internal CRMs like HubSpot
• Highly organized, self-motivated, and comfortable working independently across time zones
• Proven ability to document processes, streamline workflows, and resolve operational backlogs

• Experience helping set up or scale partner deal registration processes
• Exposure to compliance tracking or partner specialization programs

• Being part of a high-performing, collaborative team focused on growth and excellence.
• Working in a remote-first environment with flexibility and autonomy.
• Representing a company with a strong reputation in technology consulting and a clear value proposition.
• Engaging with diverse clients across industries and geographies.
• Traveling to industry events, client meetings, and key pursuits as needed to drive business forward.

• Overlap with some EST hours daily is expected.Minimum 5 hours required.
• Reliable high-speed internet is a must!

At Modus, a fast-growing, remote-first company, you’ll experience various exciting projects! Here’s a taste of what you might do:

• Giving back: Be an industry thought leader through opportunities such as blog posts, open source contributions, and event speaking.
• Travel & connections: Meet fantastic people during our remote meet-ups! It’s all about collaboration and fun! Global environment and diversity at its best.
• Teaching and learning: Work in active teams on internal and external projects, staying up-to-date with the latest technologies.
• Being a self starter:  Autonomy and proactivity are the key to succeed at Modus.
• Client interaction: Represent Modus and our values while connecting directly with our clients, some of the world’s biggest brands.
• Growth: Enjoy comprehensive learning benefits, with access to over 12,000 courses. Your growth is our priority!

Founded in 2011, Modus is a global, fully remote team of world-class technologists who thrive in a collaborative, innovative environment. We were fully remote before it was cool! We support organizations on their digital transformation journey through strategic consulting and full lifecycle product development, partnering with industry leaders including Atlassian, GitHub and AWS. Recognized as one of the Inc. 5000 Fastest Growing Private Companies for nine years and a top remote work company by FlexJobs, we have helped some of the world’s largest brands deliver powerful digital experiences.

We combine boutique expertise with enterprise-scale capabilities. As an award-winning Atlassian partner with a world-class team, we help organizations innovate and solve complex challenges for Fortune 500 companies and beyond, we want to hear from you.

• Remote work with flexible working hours 
• Modus Global Office Programme: for when you want to get out of your home, we offer on-demand access to private offices, meeting rooms, coworking spaces and business lounges in locations in over 120 countries 
• Employee Referral Program
• Client Referral Program 
• Travel according to client or team needs
• The chance to work side-by-side with thought leaders in emerging tech
• Access to more than 12,000 courses with a licensed Coursera account.
• Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role

Additional benefits might apply contingent on your location.

At Modus, you’ll be part of a vibrant team that values innovation, collaboration, and professional growth. We empower our employees to drive change and make an impact in the IT landscape through top-tier service consultancy. If you’re ready to take the next step in your career and make a difference, apply today!