Partner Manager (Agency)

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Abercrombie, Away Travel, Reformation, Hexclad and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.

In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

About the Role

As a Partner Manager at Kustomer, you will support our efforts in scaling and enriching our business network through strategic agency partnerships. In this role, you will not only identify and cultivate relationships with key agency partners but also drive revenue growth through referrals through our current partners, heighten close/won rates, and broaden our network footprint. You have the opportunity to be a part of a fast-growing partner team that is looking to deliver a significant high quality pipeline to our sales team and help Kustomer achieve our growth goals driving massive impact for the business.

Strong relationship building, presentation, product, and sales experience are a must. You'll get the best of both worlds: the opportunity to join a new team and shape the future of our company whilst working with the best Agency partners. This is a great opportunity for an entrepreneurial self-starter who is comfortable in a dynamic, fast-paced environment and enjoys creating mutually beneficial relationships with partners to drive business together.

Your Responsibilities:

• Identify, develop and onboard new strategic agency partners.

• Manage and grow current agency partners.

• Be a trusted advisor to these partners supporting them as they learn the product and work to help onboard their clients onto the platform.

• Work closely with Partner Marketing and Enablement on building out our implementation and service offerings for these partners.

• Own relationships at all levels of the partner organization including C-Suite with the goal of driving qualified business to Kustomer, and to the partner.

• Support building out a plan for this group of partners that aids in meeting business goals/objectives for the partnership and the business.

• Help to develop a strategic process for how members of the Kustomer sales organization and CS organization collaborate with these partners.

• Be revenue oriented, understanding how to reach financial goals and objectives, while also being strategically minded and creative in how to reach those revenue goals and build a strong partnership.

Your Qualifications:

• 5+ years of experience in Partnerships and/or Sales

• Experience identifying, onboarding and building agency partnerships focused on strong GTM opportunity

• Strong business acumen, ability to think analytically and be creative in solving problems

• Demonstrated ability to be versatile and highly-organized with acute attention to details

• Ability to successfully manage multiple work-streams and prioritize competing priorities

• Intellectually curious, persistent and driven to succeed in a career in tech startups

• Excellent written, verbal, and interpersonal communication skills

• Strong skills with Google Docs and Salesforce CRM is a plus

• Openness to coaching and training

• Willingness to travel

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.