Partner Engagement Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Partner Engagement Manager:
We're looking for a highly organized, relationship-oriented Manager to join our Strategic Partnerships GTM team. In this role, you will be responsible for leading end-to-end GTM execution for 1-2 of ServiceNow's most strategic technology partners. You'll work cross-functionally to drive product launches, campaigns, events, enablement efforts, and other partner-led initiatives, ensuring that we deliver against joint commitments and maximize mutual value.
This is a key role for someone who thrives at the intersection of partnerships, execution, and communication. You'll report into the Senior Manager, Strategic Partnerships GTM, and play a critical role in building a best-in-class partner GTM motion within one of the fastest-growing organizations at ServiceNow.
What You'll Do
• Own the day-to-day execution of GTM initiatives for 1-2 strategic technology partners.
• Collaborate with internal and partner stakeholders to build and maintain joint GTM plans, including product launches, demand campaigns, events, and sales enablement.
• Drive detailed project planning and coordination across internal teams (marketing, sales, product, legal) to ensure timely and high-quality execution.
• Track performance and impact of GTM activities, providing regular updates to internal and partner stakeholders.
• Build trust-based relationships with key partner contacts and serve as a primary point of contact for execution needs.
• Proactively surface blockers, risks, and ideas for improvement.
• Contribute to the development of scalable processes, templates, and best practices that can be applied across the Strategic Partnerships GTM team.
• Participate in periodic travel to attend partner meetings, planning sessions, and joint events.
Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5-7 years of experience in technology partnerships or alliance management, ideally in a GTM-facing role.
  • Strong project management skills with attention to detail and an ability to manage multiple workstreams simultaneously.
  • Experience working cross-functionally with marketing, sales, and product teams.
  • Comfort operating in a fast-paced, matrixed environment with evolving priorities.
  • Excellent written and verbal communication skills.
  • Strategic mindset with a passion for execution.
  • Prior experience in enterprise software or SaaS preferred.
  • Willingness to travel for partner events and planning sessions.

For positions in this location, we offer a base pay of $135,300 - $236,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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