Sales Administrator

GTT is a leading networking and security-as-a-service provider for multinational organizations, connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges.

Built on our top-ranked global Tier 1 network, the GTT Envision platform provides visibility, insights, orchestration and control, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. www.gtt.net.

Role Summary:

The Partner Administrator role provides vital support to the GTT sales organization. This role requires an experienced professional on agent channel sales administration and contract administration.  Required skills include a strong attention to detail, a self-starter and one who can independently manage and administer programs. Must be able to work with a diverse group of leaders in a fast-paced environment with the ability to manage multiple projects and meet deliverables.

Job Scope/Supervision:

This position will interact with the other members of the Sales Administration team as well as Marketing and Sales. This position reports to the Director, Sales Administration.

Duties and Responsibilities:

• Agent partner contractual coordination
• Contract administration on all sales documents that requires GTT signature
• Administration of new prospects and account moves for the sales teams
• Auditing/reporting on client data and orders
• Single point of contact for Sales regarding queries on processes and organization
• Onboarding activities for sales new hires
• Sales program management such as global prospecting, split sales and spiff tracking
• Pull firmographic data on new prospects; audit/update marketing data to ensure accuracy
• Assist on adhoc projects, as needed

Required Experience/Qualifications:

• 7+ years of experience working in a sales administration and/or contract administration support role, preferably in the channel market
• DocuSign – ability to send and manage documents for contract execution
• Microsoft Excel – strong user with the ability to create and work with pivot tables and formulas
• Microsoft Outlook/Teams – strong user with familiarity with calendars, mailing lists, searching and organizing emails
• Internet/Sales Tools – Can easily navigate web sites/apps

Desirable Experience/Qualifications:

• Personal Accountability – Efficient work style with a strong sense of urgency; Works effectively and independently in high‐pressure team environment to manage multiple tasks in parallel; Demonstrates initiative, self‐motivation, and self‐discipline; Flexibility to work extended hours during peak times.
• Strong Oral and Written Communications Skills – Must interact effectively with all levels of the organization.
• Customer Service – Responds promptly to Sales’ needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
• Innovation/Proactiveness – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving workflow.
• Quality Management – Ability to analyze data and inconsistencies; Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Adaptability – Manages multiple priorities in a fast-paced environment; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Hours/Travel/Shift:

Monday through Friday, 8:30am to 5:30pm local time

Core Competencies

• Standard Operating Procedures: Knowledge of established standard operating procedures (SOP); ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
• Sales Function: Knowledge of functions and features of a sales function and ability to conduct daily and strategic activities within it.
• Sales Support and Administration: Knowledge of sales tasks, tools and procedures; ability to support an organization's sales plan and process.
• Sales Systems: Knowledge of functions, features and applications of an organization's sales information systems; ability to utilize them to enhance the efficiency of the organizational sales function.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration and partnership. Ability to build an environment supporting customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement:

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.

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