Manage and grow relationships with Commercial Field Service Partners, ensuring service delivery and high partner satisfaction through performance oversight and continuous improvement.
About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA
The Job
As a Partner Account Manager, you will be responsible for managing and growing relationships with top volume Commercial Field Service Partners (FSPs), ensuring a best-in-class service delivery experience. You will collaborate closely with Commercial Field Service Managers, Onboarding, Dispatch, Compliance, and Procurement teams to support partner performance and engagement. This role reports to the Manager, Partner Account Managers and serves as a key liaison between Omnidian and our FSP network driving strategic initiatives, ensuring high levels of satisfaction and long-term success
What You'll Do
- At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
- Partner Relationship Management (50%)
- Build and maintain strong, collaborative relationships with Commercial Field Service Partners to foster mutual growth and satisfaction.
- Proactively identify partner risk signals and lead cross-functional escalation and remediation efforts when performance, safety, or compliance concerns arise.
- Serve as the primary point of contact for partner escalations, communications, and alignment.
- Establish structured engagement cadences (e.g., QBRs, performance reviews, and agenda alignment).Possess knowledge of Partner/contractor contract terms
- Performance Oversight and Analysis (30%)
- Monitor and analyze KPIs such as volume, turnaround times, and impactful performance ratios (dispatch-to-completion).
- Utilize and customize tools such as BI (Sigma), CRM (Salesforce), and performance dashboards to assess metrics and drive improvements.
- Gather stakeholder feedback on partner responsiveness, technical skills, and communication.
- Deliver structured performance reporting and feedback to address performance gaps.
- Continuous Improvement and Training (10%)
- Identify and implement efficiency improvements to enhance Field Service Network performance.
- Gather feedback from partners to identify improvement opportunities and implementation strategies.
- Pilot new service strategies to boost partner engagement and performance.
- Define Salesforce platform requirements and develop related training materials for FSPs.
- Facilitate smooth onboarding and ongoing training for partners.
- Training and Development (10%)
- Collaborate with the Commercial Service Network Manager to adjust and implement partner training programs.
- Define Salesforce platform requirements and develop related training materials for FSPs.
- Coach and enable active Field Service Partners through ongoing performance support and continuous improvement initiatives
Who You Are
- A strong relationship builder who communicates with clarity and empathy.
- Skilled at balancing partner advocacy with operational performance goals.
- Comfortable analyzing data and using insights to inform data-driven decisions.
- Highly organized, detail-oriented, and capable of managing multiple priorities.
- Collaborative and able to navigate cross-functional team dynamics.
- Solutions-oriented mindset to improve processes and outcomes for stakeholders.
Experience You’ll Need
- 2+ years of Commercial Solar Operations experience.3 - 5 years of experience in Partner Account Management, Vendor Relations, or Field Operations.
- Demonstrated experience managing external partner or vendor relationships.
- Strong analytical skills with ability to interpret performance metrics and KPIs.
- Excellent communication, stakeholder management, and conflict resolution skills.
- Intermediate to Advanced Salesforce skills (reports, dashboards, workflows).
Experience That’s a Plus
- Previous experience in field service operations environments.
- Exposure to partner network scaling or account segmentation strategies.
- Familiarity with contract terms and operational SLAs.
Work-Life & Culture
- Most of our roles offer the opportunity to work remotely
- If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
- We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
- We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
- We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
- We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
- We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
- We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
- We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!
Grow with Us
- We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
- Internal candidates: Check out our advice on Internal Transfer: Job Application Process
- We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
Privacy
California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/
Diversity and Inclusion
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
Top Skills
Bi
Salesforce
Sigma
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