P&C Transformation Change Partner Senior

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We have an exciting opportunity for someone who is passionate about driving organizational change and ensuring its success! In this role, you'll be instrumental in making sure our critical initiatives are implemented effectively by focusing on partner engagement, employee adoption, and overall organizational readiness. Our team specializes in the people side of change. You'll work closely with partners throughout the association to develop and implement comprehensive change management strategies and plans designed to optimize employee adoption and minimize disruption."

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Participate in or lead a cross-functional team of change management and readiness resources to understand, plan, handle and sustain change and ensure client success. Guides work performed by change management and partner resources assigned to a specific change effort.

• Partner with change management team to understand a change initiative, identify integration points and impacted audiences and assess the impact of the change.

• Lead work to create change management strategy to include sustainment plan. Consult on implementation of change plan and adjusts for resistance and acceptance of change.

• May develop change strategy and conduct change impact and readiness assessment to identify key changes or readiness gaps that will impact the organization; develop and execute change management activities to support the transition.

• Coach and influence executive business owners to lead change in a highly matrixed organization. May mentor more junior change partners.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.​

What you have:

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 6 years' directly related experience such as organizational change management, communication, organizational development, marketing, human resources and/or project delivery and accountability for complex tasks and/or projects; 2 years must include change management experience; OR if Advanced Degree, 4 years' related experience, as previously referenced and 2 years must include change management experience.

• Advanced knowledge of project management and/or change management function/field and demonstrated application of knowledge, skills and abilities towards work products.

• Experience partnering for client's success, organizational savvy and politics and applying emotional intelligence, organizational savvy and politics, overcoming resistance to change, and coaching/influencing leaders.

• Strong verbal and written communication skills to include ability to develop communications materials for multiple audiences.

• Understanding of project management methodologies delivery and principles.

• Working knowledge of risk and regulatory requirements. ​

What sets you apart:

• Expertise in Change Management Methodologies: Strong understanding of change management principles, methodologies, and best practices tailored to technology transformations, especially within the insurance industry.

• Strong Communication Skills: Effective communication is crucial in guiding stakeholders through the transformation process, articulating the vision for change, addressing concerns, and ensuring alignment across the organization.

• Strategy to Execution: Develop a change management strategy aligned with the organization’s goals and objectives, while also anticipating and addressing potential challenges and obstacles. Ability to strategically execute on a plan and stay on task with critical transformation milestones.

• Analytical thinking: Experience administering change assessment surveys and compiling analytics with action plans to assess organizational readiness and communicate results with key stakeholders and leaders.

• Leading through Influence: Demonstrated success in fostering leader-led change and effectively managing stakeholders. Building relationships and managing stakeholders at all levels of the organization, including executives, project teams, end-users, and external partners, is essential for driving buy-in and support throughout the transformation journey.

• Adaptability and Flexibility: Given the dynamic nature of transformation, must be able to adapt quickly to changes, pivot strategies as needed, and maintain resilience in the face of uncertainty or resistance.

• Experience leading organizational culture shifts and effectively managing resistors to ensure transformational goals and organizational goals are achieved and success is sustained long-term.

• Experience working closely with 3rd party consultants.

• PROSCI certification.

• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $103,450.00 - $197,730.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.