Outbound Product Manager - 12 month contract

Job Title: Outbound Product Manager - 12 month contract
Location: USA – Remote

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

About the Team

The Outbound Product Management team drives the commercialization and market success of PCC’s strategic products and services. The team ensures solutions are effectively positioned, launched, and adopted by translating product capabilities into clear customer value. Outbound PMs partner cross-functionally to align go-to-market execution and enable the field to drive revenue and adoption. The team also captures structured market and customer insights to inform ongoing product enhancements.

Position Summary:

The Outbound Product Manager owns go-to-market execution and adoption success for assigned products and initiatives. This role defines positioning, supports launch strategy, enables sales and customer-facing teams, and gathers voice-of-customer insights to strengthen product-market fit. The Outbound PM ensures cross-functional readiness and monitors adoption performance post-launch. Success is measured by launch effectiveness, adoption growth, and field enablement impact.

Key Responsibilities:

• Develop and execute go-to-market plans for new products, and strategic initiatives.
• Define and refine product positioning and messaging in collaboration with Marketing and Product.
• Identify and engage target customers for early validation and beta participation.
• Ensure cross-functional GTM readiness across Sales, Marketing, RevOps, Customer Operations, and Support.
• Monitor product adoption, usage trends, and performance metrics; identify risks and recommend corrective actions.
• Provide subject matter expertise for sales enablement, strategic deals, and customer engagements.
• Gather and synthesize customer and competitive intelligence to inform roadmap discussions.

Required Skills & Qualifications:

• 5+ years of experience in product management, product marketing, or go-to-market roles within enterprise software or healthcare technology.
• Bachelors Degree in a related field (Technology, Business, etc)
• Experience commercializing enterprise SaaS or AI-driven solutions.
• Experience working closely with Sales, RevOps, and Customer Success teams.
• Healthcare or post-acute industry experience.
• Experience supporting beta programs and structured customer validation initiatives
• Demonstrated ability to lead cross-functional initiatives in a matrixed organization
• Strong analytical skills with the ability to interpret adoption and market performance data.
• Excellent communication and storytelling skills for technical and non-technical audiences.
• Lead cross-functional GTM readiness planning across Sales, Marketing, RevOps, Customer Operations, and Support.
• Monitor adoption, usage, and revenue performance; proactively identify growth opportunities and risk mitigation plans.
• Drive structured beta programs and customer validation efforts to ensure commercial viability.
• Serve as commercialization lead for strategic, high-value deals and executive-level customer engagements.
• Influence roadmap discussions through data-driven market intelligence and competitive analysis.
• Mentor and guide Outbound Product Managers on best practices and GTM execution.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $121,900 - $152,400. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

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