Order Processing Supervisor

• Lead regular Team status meetings 

• Establish, document, and monitor standard operating procedures 

• Utilize the Not Released and Erosion reporting to drive Team performance and adherence to established SLA’s 

• Assist Order Processing as needed to drive resolutions with Management/Sales/External Customers 

• Assign and track volume per Associates 

• Controls workflow within team to ensure daily workload is completed a timely manner  

• Oversees the continual review and refinement of operational processes and procedures 

• Identifies and analyzes issues which directly impact Order Processing 

• Develops and implements solutions to optimize maximum productivity and efficiency within the teams 

• Leads, plans, and coordinates team in an efficient manner to effectively perform job functions 

• Assists in the development of training materials and conducts training on order processing 

• Creates reference manuals, job aids, and other tools for training sessions 

• Confers with internal and external departments to exchange information and resolve issues 

• Prepares and submits reports on work activities, operations, and production 

• All other job duties as assigned 

Skills and Qualifications:   

• High school diploma or general education degree (GED) required. Associate’s or bachelor’s degree preferred 

• 2+ years in a high-volume, metric driven, transaction-oriented service center environment supervising large teams 

• Proficient in conflict management and resolution 

• Experience providing solutions through analysis and investigation 

• Experience with job cost accounting and work in progress processes 

• Communicates effectively with customers, co-workers, and supervisors in a professional and courteous manner with strong written and oral communication skills 

• Interpersonal skills to develop and maintain professional working relationships with all levels of the organization as well as builders, vendors, subordinates, and co-workers 

• Exhibits sound and accurate judgment, supports, and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions 

• Intermediate to advanced excel skills working with large volume of data– pivot Tables and v-lookups are a must 

• Ability to multi-task and perform in a fast-paced, high energy, multiple priorities and deadline driven environment 

• Must be flexible and adaptable to change – changing priorities and process improvement 

• Positive, professional demeanor that sets an example for the rest of the team 

• Motivated and driven by producing results and the success of the team 

Preferred   

• Associates Degree / 2-year Technical School   

• BS/BA in a related discipline 

• Construction or homebuilding industry experience a plus 

• SAP experience a plus 

• Material resource planning and/or production control experience with Systems Application Process (SAP) 

• Bilingual experience preferred, but not required (English/Spanish)  

Job Competencies 

• Strong technology skills and the ability to leverage technology in work processes 

• High level of organizational skills, time management skills, and ability to work effectively in a fast-paced environment to consistently meet deadlines 

• Excellent managerial, supervisory and/or leadership skills.  Able to develop and motivate others. Inspire and hold direct reports accountable to reach objectives. 

Pay range: $60K- $65K