Order Assurance Associate

Position: Order Assurance Associate

Company: EcoEnclose, Inc.

Contact: [email protected] with Resume & Cover Letter

About EcoEnclose

EcoEnclose is on a mission to transition the world to truly sustainable packaging. We serve forward-thinking businesses who ship, box, wrap, and tape – helping them minimize the environmental impact of their packaging. We do this by working with the world’s best packaging suppliers, innovating towards better solutions, and delivering more sustainable options + logistics excellence to our customers. We seek energized problem-solvers who want to do good business and do good.  

About this Position

We are seeking an organized, detail-oriented Order Assurance Associate to join our Delivery team. This entry-level position is full-time and salary-based, offering a hybrid work arrangement. You will support the Order Assurance Manager, Creative, and Customer Success teams with order entry, production tracking, partner communication, and ensuring timely fulfillment of your assigned orders. This role is perfect for someone who is eager to learn and grow, with a blend of analytical and operational thinking.

Success in This Role Means: 

• Orders are accurately entered, routed, and tracked through production systems, ensuring timelines are met and partners are aligned with customer expectations.
• Internal production queues are monitored and prioritized to maintain workflow efficiency and 98% on-time delivery.
• Any risks, delays, or special customer requirements are proactively identified and communicated to the Order Assurance Manager and relevant teams.
• Customers and partners are supported throughout the process to ensure smooth, high-quality order fulfillment.
• Maintain a 99% error-free rate across all assigned orders.

What You’ll Get:

As a part of the EcoEnclose team, you'll have access to a range of benefits designed to support you both professionally and personally. We are committed to providing a positive, inclusive work environment, competitive benefits, and opportunities for growth—all while making a difference in the world through sustainable practices.

• Competitive salary with opportunities for growth = $50k - $60k + Bonus
• 401k plan with company matching
• Health insurance, including medical, dental, and vision
• Paid time off (PTO)
• 7 Paid holidays + business days between Christmas and New Year’s Day
• Flexible hybrid work environment (3 days in office, 2 days remote)
• Access to remote work weeks to promote work-life balance
• Life Insurance, short-term and long-term disability benefits
• Opportunities to contribute to sustainability and be part of an eco-focused mission
• A close-knit, collaborative team environment with a culture of growth and development
• A supportive team that values a job well done, problem-solving, making an impact, and a good laugh!

Key Responsibilities:

• Order Management: Enter, validate, and track internal and external orders, ensuring accuracy, complete data, and confirmed production timelines.
• Purchase Orders & Partner Communication: Place POs with assigned partners to maintain timelines and quality standards
• Production Queue Oversight: Monitor and prioritize internal production tasks, resolve bottlenecks, and collaborate with cross-functional teams to keep operations on track.
• Order Tracking: Track orders through fulfillment, monitoring partner acknowledgments, shipping details, and potential risks or delays.
• Customer Requirements: Manage special customer needs, including case labeling, shipping via customer accounts, and delivery windows.
• Team Support: Assist the Order Assurance Manager and support the Customer Success and Creative teams to ensure smooth, accurate order fulfillment.
• Continuous Improvement: Identify process gaps or inconsistencies, flag critical issues, and support enhancements to increase efficiency and quality.

Qualifications

• Strong attention to detail, organizational skills, and ability to work with a sense of urgency.
• Comfortable multitasking and managing multiple priorities simultaneously.
• Proficiency with Google Sheets and Monday.com; experience with NetSuite and Gorgias preferred.
• Excellent written and verbal communication skills; able to collaborate effectively with internal teams and external partners.
• Adaptable, proactive, and eager to learn; entry-level experience acceptable.
• Experience in printing, logistics, or order management is preferred but not required

To Start Your Application

Email your cover letter and CV to [email protected]. Include the job posting title in the subject line of your email.