Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Senior Manager, Service Disconnects is responsible for managing, monitoring, and reporting on all service disconnects and hardware recovery for Zayo’s Lit services. A successful candidate must possess a strong project management background, a desire to learn multiple service technologies, excellent communication skills, excellent team management against productivity SLA’s as well as thrive in a fast-paced, cross-functional organization. Having an aptitude to prioritize tasks and timelines, while building strong relationships, are attributes we seek in qualified applicants.
Manage all Lit disconnects across all Lit products
Organize a team to strong production levels using and reporting on metrics and SLAs.
Develop strong and supportive relationships with internal partners to drive delivery of projects on time.
Coach team on project management and ownership of projects.
Hold weekly/daily calls to readout to internal partners on progress of hardware recovery success and capacity returns to the network
Develop efficiencies in process with internal and external partners to improve SLAs.
Design, engineer, and recommend hardware solutions to support network projects in progress as needed.
Serve as network project point-of-contact and escalation.
Celebrate equipment and expense recovery
Facilitate cross-functional communications amongst team members to foster timely resolution of project obstacles.
Bachelors’ degree in Telecommunications, Electrical Engineering, Computer Science, or 10+ years’ of relevant telecommunications engineering experience.
Minimum 5 years of experience managing technical personnel.
Knowledge of layer 1, 2, and 3 Lit products
MS Office application capabilities required (i.e. Excel/Visio/Word) and programming/scripting skills preferred.
Excellent written and verbal communication/negotiating skills required toward technical/non-technical audiences.
Ability to work with minimal supervision while being a constructive contributor to a team.
Pay Range is $98,700.00 - $131,600
Benefits, Rewards & Wellness
Annual Incentive Plan (AIP) - Full-time Zayo employees are also eligible for discretionary AIP which is based on the performance of the Company, an employee’s business segment, and the individual employee
Sales Incentive Plan - Full-time Zayo sales employees are also eligible for discretionary incentive cash compensation through our Sales Incentive Plan
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Fitness membership discounts
Generous paid time off policy including paid parental leave
Please note, in accordance with Zayo's commitment to providing and maintaining a workplace free of recognized hazards, all U.S. and Canadian employees and any employee, vendor, customer, or visitor who enters a Zayo office or facility in the U.S. and Canada must be fully vaccinated against COVID-19 and provide proof of such vaccination. If you are hired by Zayo, you will be required to provide proof of vaccination or have a valid religious or medical reason not to be vaccinated.