Manager, Strategic Development Operations

| Greater Boulder Area

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, dedicated Internet access, and colocation services. Zayo owns and operates a Tier 1 IP Backbone and 44 carrier-neutral data centers. Through its Cloudlink service, Zayo provides low latency private connectivity that attaches enterprises to their public cloud environments. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description:

The Manager of Strategic Development Operations is an exceptional communicator with a proficient understanding of operations for successful application development and outstanding stakeholder management. Exercises Project Management on high profile, urgent priorities and is responsible for operational, department & program planning and oversight, ensuring strategic alignment and integration of activities across multiple organizations and functions. Owns many strategic goals, priorities, functional tasks and successful outcomes across Product, Corporate and Executive levels at Zayo.

The role includes researching, designing, and refining the standard operating procedures and systems integrations that ensure an effortless development experience and set or adhere to standards for best practices. An ability to understand complex system dependencies and translate stakeholder goals into technology solutions is critical. An individual with a hunger to solve problems and improve operational performance will excel in this role.

Qualifications:

  • Outstanding organizational skills, highly resourceful and proven project management
  • Deep understanding of the people and cultural norms that are behind our values, processes & technologies.
  • Strong analytical business acumen and financial aptitude
  • Deep understanding of Telecommunications technologies: Network Connectivity and Quote to Cash process.
  • Proficient in interpreting business and technical requirements and making decisions that are optimal for Zayo’s vision.
  • High performing, attention to detail and results-oriented
  • Understanding of object-oriented programming, asynchronous programming, and data structures.
  • Highly motivated with an eagerness to learn new technologies, be part of a collaborative team, and maintain a transformational and creative mindset.
  • Demonstrated ability to effectively communicate both technical and non-technical issues and resolve problems at all levels of the organization both internally and externally
  • Proven ability to document highly complex processes, procedures, and/or policies
  • Deep understanding of business process and operating models as well as customer process and mission.
  • Ability to balance short term with long term strategies and resource allocation
  • Industry Acumen – Profound understanding of industry and business dynamics
  • Ability to build strong and trusted relationships at all levels of organization
  • Ability to present and communicate with executives
  • Distinctive problem solving and analysis skills, impeccable business judgment.
  • Ability to work independently and effectively in an ever changing and ambiguous environment
  • Strong storytelling skills

Job Functions & Responsibilities:

  • Drives operational efficiency initiatives that improve customer experience, employee engagement & profitability.
  • Develop growth strategies for areas of responsibility and provides business rational, suggested priority and risk assessment
  • Drives high impact performance driven culture
  • Provides innovative thought leadership
  • Workforce Planning – ensuring workforce readiness and market opportunity responsiveness
  • Highly collaborative ensuring alignment with business initiatives, priorities aligned with Values
  • Problem Solving – approaches problems in rational manner using sound strategies that ensure comprehensive understanding and effective resolution.
  • Change Management – Develops methods for supporting innovation and change across the organization.
  • Handle complex situations and multiple responsibilities simultaneously while appropriately prioritizing long-term projects with urgency of immediate demands
  • Write a variety of executive, customer & training presentations and communications
  • Develop and operate forums for effective communication – Chatter Groups, Google Sites, Webinars, releases, agendas
  • Provide real-time and current information on all deliverables, while monitoring and evaluating activity / progress on projects to determine need for change / escalation.
  • Partner with leadership to cross-cut existing organizations and deliver high impact processes.
  • Process enablement, tools, reporting across organization.
  • Regularly provides information, deliverables and support that ultimately help leadership be more productive and effective.

Education:

  • Engineering, computer science, management or technical IT field
    • Telecommunications focus is a plus

Rewards:

  • Competitive Compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness member discounts
  • Generous paid time off policy including paid parental leave

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

Our Boulder campus is located in the 29th Street Mall where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Culture
Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Our game room includes Ping Pong, Foosball, Shuffle Board, Video Games.
Some Meals Provided
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Diversity Program
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
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