Accelo is looking for a tech-savvy, confident, empathetic and hardworking individual to join our all-star Professional Services team. This position is directly responsible for the successful Implementation of Accelo’s new customers, driving client retention at the earliest stages of their Accelo journey. 

You will need to become an Accelo product expert and change management guru so you can comprehensively convey the value and usage of each part of the Accelo platform to customers with varying levels of comfort and experience with technology. The ideal candidate is a self-starter, detail oriented individual capable of leveraging their technical skills to solve challenging business problems. 

What you’ll be doing:

• Serve as an Accelo product expert; maintain an in-depth understanding of the Accelo product structure, core concepts, methodology and approach to service operations. Team members should continuously educate themselves on new developments and improvements to integrations.
• Work directly with clients to understand their goals and objectives with Accelo and translate those requirements into best practices in the Accelo platform. 
• Build implementation plans to deliver on client's objectives, and manage timelines and budgets. Appropriately set client expectations for deliverables within budget, scope and timeline.
• Configure client accounts based on a combination of client specifications, existing workflows and Accelo best practices, including assisting in Integration setup, data migration and account settings
• Build a training plan to assist clients with change management as they onboard team members
• Deliver engaging, educational and fun customer training sessions to coach new customers through the implementation of complex software
• Identify opportunities for upselling additional licenses, professional services, or support
• Maintain positive customer relationships by proactively identifying challenges, addressing where possible, and engaging the appropriate internal resources
• Serve as client advocate with internal Engineering, Support and Product teams for the duration of a client’s Implementation project
• Provide quality feedback to our Engineering team regarding active issues and trends
• Actively participate in cross-functional initiatives that improve the client experience at Accelo, including leading Best Practice Webinars
• Identify, initiate, and complete opportunities for process improvement

Who we're looking for:

• Ability to convey complex concepts to people with varying levels of comfort and experience with technology
• Experience building project plans and managing them as a portfolio of projects
• 3-5 years experience Implementing or Onboarding Clients to a new software
• Excellent communication and presentation skills, problem-solving skills, patience, and friendly demeanor.
• Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
• Self-managed individual that is confident and accountable for their work - with the adaptability to lean in and help others when the opportunity presents itself
• You are flexible and have the initiative to dig your teeth into our clients’ complex business processes, and all sorts of projects that improve the customer experience!

Bonus Points for:

• Experience working with API’s
• Experience working in a Service based SMB

About Accelo

Accelo is a fast-growing SaaS startup that helps millions of people working in professional service businesses do the work they love. Accelo's technology streamlines and automates operations, boosting revenue and doubling profitability for clients in consulting, marketing agencies, and many other professional service industries.

Our Mission 

Accelo's mission is to help service businesses succeed. We provide a SaaS business automation system for services businesses that streamlines all of their client work in one place, doubling their profitability and helping their people get back to doing the work they love. We're venture-backed with around 100 staff in three offices around the world - San Francisco, Denver and Wollongong, Australia.

Our Values 

• We choose to Care and Serve.
• We have Drive and Integrity.
• We seek Fulfillment through our work.

Life at Accelo 

• Get in on the ground floor of a growing company with a clear vision to scale
• Amazing benefits including: Health benefits, unlimited PTO, 401(K) and flexible spending accounts, annual learning and development stipend, and more
• A great team that enjoys and is passionate about the work that they do
• Accelo is committed to hiring a diverse workforce as it helps us make better decisions, succeed faster, and better serve our global clients
• We’re a growing team full of possibilities who lift each other up - we grow, you grow!

Compensation: $75,000 - $90,000 base salary depending on experience 

Accelo is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. All your information will be kept confidential according to EEO guidelines.