Printfection is a swag management platform which makes it easy for marketing managers to create and distribute branded merchandise. We’re the first SaaS solution revolutionizing the historically stagnant $20 billion dollar promo products industry.

In this role, you’ll develop relationships with Printfection Starter level customers to drive revenue expansion, retention, and satisfaction. You’ll work closely with our merchandise and order operations teams, other CSMs, vendors, and our co-founders.

Responsibilities

• Be the dedicated account manager for customers at multiple subscription levels
• Drive customer success by proactively supporting customer initiatives, optimizing their platform usage and going above and beyond for customers every day
• Onboard new customers and identify strategic growth opportunities to ensure customers increase spend, are successful and renew

To be Successful, you have:

• Transferable experience in account management, client services, customer success, etc.
• Experience managing customers on a SaaS platform