Alarm Fault Manager at Zayo (Greater Boulder Area, CO)

| Greater Boulder Area
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Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, dedicated Internet access, and colocation services. Zayo owns and operates a Tier 1 IP Backbone and 44 carrier-neutral data centers. Through its Cloudlink service, Zayo provides low latency private connectivity that attaches enterprises to their public cloud environments. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Alarm Fault Manager has primary accountability to ensure that environmental alarm events from the Critical Infrastructure (CI) Network Elements (NEs) successfully propagate through Zayo’s network and report into Netcool for visibility to the DFS NCC for North America. This role will provide guidance to the CI team on matters of data integrity (in M6 and Salesforce) and NE alarm reporting for both IP enabled and non-IP enabled CI NEs. The Manager will carry out Root Cause Analysis (RCA) of the failure of a CI NE reporting environmental alarms into Netcool and represent the CI team on customer calls to discuss the RCA and develop action plans to mitigate future failures. A requirement of this position is to work collaboratively with the IP Telemetry team to build out the IP Telemetry network into DFS locations (acquisitions and new builds) across North America. Must be able to be responsive to the DFS NCC 24/7 for matters related to environmental alarming. Will manage staff within the CI team that are tasked with functions related to CI NE environmental alarming and data integrity.


  • Responsive to Field Operations and the NCC to determine why alarms did not get from a site to Netcool.
  • Data entry of IP enabled telemetry equipment into Salesforce and M6.
  • Creation of capital budgets for telemetry and alarm hardening projects.
  • Project management of telemetry and alarm hardening projects.
  • Use the Telemetry and Monitoring (TAM) tool to determine fiber availability to build out new telemetry routes.
  • Work closely with the IP telemetry team to collaborate on the planning, design, and deployment of new IP Telemetry routes.
  • Work with other product groups to facilitate the migration of environmental alarms of product group equipment that is be decommissioned.
  • Work with the Network Control Center (NCC) and Client Management to carry out root cause analysis as to why the NCC did not receive environmental alarms.
  • Manage the Westell Optima EMS to ensure updates to the platform are carried out and new RTU's are enrolled.
  • Work closely with NOPSS to identify where Netcool/ Resolve auto-ticketing rules need to be modified and/or created.
  • Work with other members of the Critical Infrastructure team so as to assist in developing the telemetry and alarming architecture and BoM for new POPs and ILAs.
  • Configuration of new RTU's.
  • Single point of contact for the IP security requirements on behalf of the Critical Infrastructure team.


  • Bachelor’s Degree in Technology Management with an emphasis on Telecommunications.
  • 10 to 15 years of experience with a combination of field installation, commissioning, and provisioning of telecommunications critical infrastructure, transport, and Ethernet equipment. Ideal experience to have included logging into equipment via craft port or via IP.
  • In depth familiarity with the operations of and alarming for various Critical Infrastructure Network Elements such as:
    • DC Power Plants
    • HVAC Systems
    • Generators
    • Uninterruptable Power Supplies (UPS’s)
    • Inverters
    • Environmental Remote Terminal Units (RTU’s)
    • Surge Suppressors
    • Fire Suppression Systems
  • Solid understanding of how network alarms can propagate from a physical location to the NCC.
  • Hands-on experience with structured cabling (Copper & Fiber).
  • Full understanding on how to configure a static IP address on a laptop.
  • Working understanding and knowledge of how Identify Management (IDM) works.
  • Experience working with Netcool and SNMP traps.
  • Experience using client software (I.E. Putty/ SecureCRT) to Telnet or SSH into a network element.
  • Experience working with 3rd party vendors for equipment purchasing and contracting of labor.
  • Understanding of the physical layer components required for telemetry and alarm hardening so as to be able to create a Bill of Materials for budgeting and purchase request purposes.


  • Competitive compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM


In Colorado we have campuses in Downtown Denver and on 29th Street Mall in Boulder, where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial security to our employees and their families.

Volunteer in local community
Provides up to 16 hours a year to volunteer in the community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Intracompany committees
Employee Resource Groups Mental Health & Disability Advocacy | Pride | Women's | Multicultural | Veterans | Sustainability
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups Mental Health & Disability Advocacy | Pride | Women's | Multicultural | Veterans | Sustainability
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,850 annually.
Disability Insurance
Short & Long term disability insurance are a free company provided benefit to all full time employees. They cover 60% of annual salary up to $5000/$10000 monthly maximum payout
Dental Benefits
Preventative, minor, and major dental services and treatments are covered under Zayo's plans.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Pet Insurance
Offered at a discounted rate to all Zayo employees
Wellness Programs
We offer incentives for employees to participate in many wellness activities.
Onsite Gym
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Mental Health Benefits
Retirement & Stock Options Benefits
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Volunteer Time
We encourage our employees to give back to our communities by providing 4 hours of Volunteer Time Off per quarter.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company Outings
Game Room
Some Meals Provided
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Diversity Program
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning

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